Housekeeper

Host | Watergate Bay Hotel

We’re looking for an attentive, outgoing Host with a can-do attitude to help create a seamless and memorable guest experience. A varied and hands-on role, you’ll work across three key areas of our hotel:

• Front Desk – the main point of contact for guests and visitors, creating a warm and welcoming arrival experience
• Swim Club – our indoor-outdoor space for active relaxation, ensuring it is always guest-ready
• Beach Lofts – our collection of beachside accommodation, each with its own unique character

From first contact to final farewell, you’ll play an important part in shaping each guest’s stay, delivering a friendly, efficient and thoughtful service throughout.

What you’ll be responsible for

• Supporting all aspects of the guest journey, from bookings and enquiries to departures.
• Checking guests in and out efficiently and professionally.
• Handling guest requests, including restaurant and treatment bookings.
• Delivering room service orders when required.
• Anticipating guest needs and offering help proactively.
• Resolving guest queries and concerns, escalating where necessary.
• Maintaining strong knowledge of hotel operations, systems and procedures.
• Keeping public areas clean, organised and welcoming.
• Completing daily tasks accurately and efficiently.
• Following all Health & Safety guidelines.
• Working collaboratively as part of the wider team to ensure the smooth running of the hotel.
• Representing and upholding the Watergate Bay brand in everything you do.

What we’re looking for

• Strong attention to detail and a proactive approach
• Confident and friendly communication skills
• Good organisational and time management abilities
• Basic IT skills, including Microsoft Office
• Experience using hotel or property management systems
• Previous Front of House experience, ideally within a hotel environment
• A First Aid qualification (desirable)
• A current Enhanced DBS (preferred)
• Previous Food and Beverage experience (preferred)

Why us?

We’re here to share the joy of Watergate Bay for everyone, now and for the future.

That means doing everything we can to make sure our team, guests and planet stay happy through the moments we create and the impact we have.

Through proper hospitality, active relaxation and thoughtful experiences, we create the time and space for guests and teams to feel their best. Everything we do is rooted in warmth, confidence and care — with sustainability and community firmly at our heart.

This is a full-time role (37.5 hours per week) with a flexible shift pattern across five days out of seven, including some weekends and bank holidays.

What we can offer in return

• A relaxed, professional place to work in a beautiful location – at one of the UK’s most striking beaches
• Excellent career prospects in an ever-expanding organisation
• Special rates for you and your friends and family to stay at the hotel
• Team discounts on food, treatments, and retail products
• Discounts for you and your friends and family at: Zacry’s, The Beach Hut, and Living Space Restaurants.
• Team discounts at Shop on the Beach and other partner businesses
• Free surf lessons, surfboards and wetsuits hire from Wavehunters
• Team social events throughout the year
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances

Our commitment to our team is reflected in our exceptional working environment – one that promotes work-life balance, professional development, and a positive culture where everyone is heard and supported, always.

Working at Watergate Bay Hotel isn’t just a job — it’s a chance to help create something that really matters. Now and for generations to come.