Purchasing & Order Support Assistant

Closing Date: 19th June 2026

Please apply rhough the below link on pir website, NOT through Linkedin.

This is a part-time role of 15 hours per week, with salary paid pro rata. We can be flexible with the working days and hours for the right person, but the role must be worked across a min of 3 days per week during normal business hours to meet the needs of the business.

Thread A Pixel is a specialist branded workwear company based in Halesowen, helping businesses look professional, feel consistent and take pride in how their teams show up every day.

We work with companies who care about quality, service and getting the details right. From embroidered polos and printed hoodies to full team uniform packages, we help our customers choose the right garments, get their branding right and make the ordering process as simple as possible.

We are a small, family-run business with big standards and exciting plans for the future. We are not trying to be the biggest workwear company. We want to be known as the best, by offering brilliant service, honest advice and high-quality branded workwear that our customers are proud to wear.

We are now looking for an organised and reliable person to join our growing team as a Purchasing & Order Support Assistant. This is an important role within the business, helping us keep customer orders moving smoothly from the moment garments are ordered through to production, collection or delivery.

The role would suit someone who is highly organised, calm under pressure, confident with admin and happy working in a busy, hands-on environment where accuracy really matters. You will be supporting the team with supplier orders, deliveries, job boxes, returns and general order-related admin, so attention to detail and good communication skills are essential.

A Day in the Life of a Purchasing & Order Support Assistant

No two days are alike at Thread A Pixel. You will be involved in lots of duties so you must be able to work well under pressure and juggle multiple tasks at any one time whilst being well organised.

Place daily clothing orders with suppliers accurately and in line with customer requirements.

Check supplier order confirmations against customer orders to ensure all garments, sizes, colours and quantities.

Create and organise job production boxes so each order is clearly prepared and ready for production.

Flag any missing, incorrect or delayed items to the relevant team members as soon as possible.

Check and order replacement threads and materials used within production weekly.

Deal with supplier returns, exchanges and incorrect items in a timely and organised manner.

Keep order records and job statuses updated so the team can easily see where each order is up to.

Book customer deliveries and collections as required throughout the week.

Support with sending customer updates when orders are ready for collection or dispatch, where needed.

Process supplier remittances and payment-related admin once per week.

Help monitor relevant mailboxes and pass customer queries to the right person when required.

Answer phones and liaise with customers who drop into the showroom.

Organise and manage student portal orders ready for production.

Support the team with basic customer requests and order-related admin and with project work.

Keep the ordering and production areas tidy, organised and easy for the team to work from.

Follow internal checklists and processes to help reduce errors and keep orders moving smoothly.

Support the wider team with ad hoc admin tasks.

Manage stock by keeping area tidy, organised and keep an accurate stock level.

Updating our CRM system with production updates and customer notes.

Follow and maintain rigours Health & Safety standards.

To assist with production during busy periods (full training on this will be given).

Be a brand ambassador, promoting our brand and services at every opportunity.

What We’ll Need From You:

Previous experience in an administration, purchasing, order processing, customer service or similar support role.

Strong organisational skills, with the ability to manage multiple tasks, orders and deadlines at the same time.

Excellent attention to detail, as accuracy is essential when ordering garments, checking deliveries and preparing jobs for production.

Good written and verbal communication skills, with the confidence to speak to suppliers, customers and team members when needed.

Must be confident on the phone and talking with customers handling enquiries.

The ability to stay calm and focused in a busy working environment where priorities can change throughout the day.

A proactive attitude, with the ability to work both as part of a team and independently using your own initiative.

A reliable and practical approach, with a willingness to learn our systems, follow processes and support the wider team.

Confidence using email, basic computer systems and order-related admin tools.

A positive attitude and a genuine desire to help the business deliver a high standard of service to customers.

This is an office-based role, so you will need to work on site during your agreed working hours.

Experience in branded workwear, clothing, print, embroidery or a similar industry would be helpful, but is not essential as full training will be given.

Free parking as well as all the tea and coffee you can drink.

28 Days holiday per year including bank holidays & an additional paid day off on your birthday (pro rota)

Subsidised gym membership.

Branded workwear as well as 20% off all our products.

Training and development in other areas such as sales, production etc.

Regular feedback sessions with your line manager.

Other benefits are available.

Our office is based in Cradley Heath, a short walk from the train station with easy access to Birmingham and Wolverhampton.

EXCELLENCE IN EVERY DETAIL

We strive for excellence in everything we do, from the smallest task to the grandest project. Our commitment to high standards ensures that our work not only meets but exceeds expectations.

CUSTOMER-CENTRIC SERVICE

Our customers are at the heart of our business. We listen, engage, and adapt to their needs, ensuring that every interaction is personalised and meaningful. Exceptional service is not just a goal; it’s a promise.

BRAND INTEGRITY

From design to communication, we craft every detail with intention, safeguarding the integrity of both our brand and the brands we create for our customers, delivering consistent and impactful experiences that resonate deeply with audiences.

PEOPLE FIRST

We priorities our team, valuing their well-being, growth, and creativity. By fostering a supportive and inclusive environment, we empower our staff to bring their best selves to work.

ENTREPRENEURIAL SPIRIT

We embrace an entrepreneurial mindset, encouraging innovation, agility, and bold thinking. We learn from our experiences, and continuously evolve, pushing the boundaries of what’s possible.

CREATIVE COLLABORATION

We believe in working closely with our clients, partners and team members to bring innovate ideas to life. By embracing diverse perspectives, we create unique and impactful solutions.

Please note the list above is not exhaustive and you may be asked to contribute to other tasks as the request of your line manager as and when the business has a need.