Library Services Administrator

Hours: Permanent, part time, 22.2 hours per week (0.6 FTE, spread across four days)

Salary: Band 1 - £24,522 to £25,249 per annum, pro rata

About the Post

Library Services Administrators are the public face of University of Suffolk Library providing excellent front-line customer service to all users in support of learning, teaching, research and engagement. The role supports the management of our collections including acquisitions, cataloguing, circulation, subscriptions, digitisation and reading list management.

Library Services Administrators have excellent communication and interpersonal skills and proven experience in the delivery of high-quality services that exceeds customer expectations. Our team takes pride in providing the best possible user experience throughout our library and learning spaces.

They assist in maintaining a conducive learning environment, answer enquiries, and support the use of a wide range of library self-service and IT & digital facilities. They work collaboratively with team members to share good practice and encourage knowledge exchange between colleagues to facilitate continuous improvement within library services.

About the Team

The Library Services department, part of the Directorate of Education and Student Experience, is at the heart of learning, teaching, and research at our growing University, supporting students at every stage of their learning journey. Our purpose is to be a pillar for academic excellence at the university through our provision and curation of resources and services that facilitate independent learning and research success.

About You

You will have a high level of accuracy and attention to detail with an ability to manage multiple tasks or activities at one time. You will have experience of dealing with a range of customers in a busy environment and providing excellent customer service.

If you feel that you could make a positive contribution within this new opportunity, then we would love to hear from you! Please refer to the full job description for further details on the job responsibilities and requirements or for an informal conversation please contact Liv Lutwyche (Library Services Supervisor) ***email_hidden***.

Benefits

• Generous annual leave entitlement of 25 days for Bands 1-4 and 30 days for Bands 5 and above, plus 8 bank holidays and any university closure days.
• Enjoy an extra day of paid leave on your birthday, subject to qualifying/service conditions.
• Flexible working, including family friendly policies.
• Competitive workplace pension scheme (USS) – with an employer contribution rate of 14.5%, tax relief on contributions and life cover.
• Staff discounts at a number of local amenities in Ipswich.
• Discounted membership at Adastral Park Leisure and Sports
• Access to a range of high-quality learning and development opportunities
• Discounted rates for staff approved to study a UoS undergraduate or postgraduate course, subject to a set of criteria and conditions.
• Cycle to Work scheme.
• Electric vehicle salary sacrifice.
• Employee Assistance Programme (EAP).
• Staff recognition annual awards.

Closing Date: Friday 3 July 2026

Interview Date/s: Week commencing 13 July 2026

Please see the Job Application Guidance to support your application.

Please note

We recommend that you apply as soon as possible, even if the closing date is in the future.

Applications received may be reviewed before the closing date and should we receive a high number of applications for this post, or high-quality applications which demonstrate suitability, we reserve the right to close the vacancy early. We may hold interviews as and when applications are received, and we reserve the right to offer to a candidate prior to the closing date.

We are a values driven organisation, committed to ensuring we remain a beacon for aspiration and achievement, while providing a great environment to work and study. We are committed to promoting a diverse and inclusive community and we encourage applications from under-represented groups.