Team Leader

Job Title: Team Leader

Responsible for: Support Worker

Reports to: Development Manager

Closing day for applications: 25th June 2026

Interviews: 2nd / 3rd of July 2026

Start date: No fixed start date for this role

Options Mission and Vision

Our Mission

Support, enable and empower people with disabilities to live their lives to the full.

Our Vision

A better world where people with disabilities contribute as unique and valued members of dynamic and inclusive communities.

Team Leader Role

To lead and manage a team/s to provide fabulous support to enable people with disabilities to lead full and rich lives, taking full responsibility for all aspects of people’s support.

Main Responsibilities

In relation to people supported

• Create and maintain a safe environment for people supported, including maintaining confidentiality.
• Work to develop person-centred support for each individual, including the creation and development of person centred documents to achieve great outcomes.
• Ensure the support focuses on delivery of what people want through development and management of team action plans.
• Maximise the safety of people supported, staff and the community within the overall goal of supporting them to achieve positive outcomes in their lives (producing comprehensive risk assessments).
• Be a great advocate for people supported and encourage them to represent themselves as much as possible.
• Demonstrate good listening skills and develop communication methods tailored to the individual needs of people.
• Promote and support people with their primary health, including the creation and development of Health Action Plans.
• Support people to participate as valued members of their communities, seek out prospects for employment and collaborative working opportunities.
• Support and encourage people to express themselves as unique individuals.
• Show commitment during difficult and challenging times.
• Act as first point of call for families/carers and promote positive relationships with those closest to people supported, and all others helping to support them.

In relation to staff development and team shaping:

• Induct new staff in conjunction with the development manager and recruitment team.
• Hold regular team meetings to communicate direction, set goals and develop person centred teams.
• Have presence within teams and role model best practice in line with Options Mission, Vision and Values.
• Enable staff to achieve their full potential through effective leadership and management delivered via regular one-ones and team meetings.
• Work with the training department to ensure all staff are appropriately for the role they do.
• Identify and encourage the individual talents and abilities of staff and develop these through training and development.
• Ensure the health and well-being of staff, completing welfare risk assessments where appropriate.
• Demonstrate and work with fairness across the team.
• Embed correct systems and procedures across the team and ensure staff always follow correct policies and procedures.
• Ensure staff fully comply with financial and administrative procedures.

In relation to systems and compliance

• Develop and maintain current IT systems with all key documents for staff and people supported.
• Maintain and update systems for staff absences, annual leave, rotas and payroll.
• Complete team leader monthly floating tasks as scheduled and submit in line with organisational deadlines.
• Collaborate with HR to conduct thorough investigations by fact finding meetings and disciplinary processes.
• Monitor support and record quality and compliance standards via the QCS audit system. Ensure all safety records are maintained in line with legislation and regulation.
• Complete all reporting responsibilities in a timely manner, e.g. Local Authority / Safeguarding.
• Participate in the On-Call system.

In relation to personal development

• Maintain continuous professional development using the competency framework, training and one-one support with the line manager.
• Recognise own personal resilience and emotional intelligence and be willing to develop it.
• Ability to engage with and represent the organisation with key stakeholders and professionals – demonstrating appropriate behaviour, attitude and dress.
• Develop and demonstrate effective time management and organisation skills, prioritising workload to meet organisational deadlines.
• Maintain a constant desire to learn.

Person Specification

Experience

• At least one years’ experience of working in a social care environment with people with learning disabilities.
• Ability to use IT software, in particular Microsoft Word, Excel and Outlook.
• A track record of making things happen.

Skills, Values and Knowledge

• Person Centred – committed to ensuring people with disabilities are valued and enabled to take control of their own lives. To champion this when the going gets tough.
• Leadership Skills - Demonstrate the ability to set direction, lead staff, to motivate them and to ensure things get done within the context of teamwork and enabling staff.
• Able to develop and deliver comprehensive and detailed plans.
• Positive Value Base and Person Centred Approach.
• Must be committed to ensuring that people with learning disabilities are valued and enabled to take control of their own lives. To champion this when the going gets tough.
• Relationship Skills - To get on well with people supported and others around them. To be comfortable and relaxed in their presence, supporting them and helping them to get to know others in their community.
• Positive Role - Must be hard-working, motivated, flexible and pro-active. Someone who understands what needs to be done but can be relaxed about the pace at which some things will happen.
• Communication Skills - Able to communicate effectively, both verbally and in writing, with strong inter-personal skills.
• Integrity - Have a clear desire and commitment to working out one’s values openly and honestly.
• Problem Solving Skills - Demonstrate skills in understanding complex situations and difficulties, and work thoughtfully, sensitively, creatively and purposefully to solve these.
• Listening Skills - Able to actively listen to what people supported are communicating, and to design support to reflect this.
• Personal Learning and Development - Show a desire and openness to learn and develop evidenced through continuous training and development. Be prepared to ask when help is needed.
• Driver - A driver with less than 6 points on license. Driver desirable, but not essential.

Key Contractual Information

• £14.98 per hour year 1&2 (increment 1) - further increases at year 3&5
• Sleep-ins (£60 per sleep in) - Where the person we support requires a sleep in, an allowance will be paid per night. Not everyone we support requires a sleep in; therefore, sleep-in payments are not always applicable.
• Working week – 40 hours per week (mix of direct and indirect hours)
• Pension – 3% contribution from Options - contribution after 3 months
• Holidays – 28 days total per annum (inclusive of premium days)
• Location – Options office and at various locations throughout Wirral, Liverpool and Sefton dependent on support overseen. Remote working is also considered.
• Sickness – 1 week company sick pay per year (after 3-day waiting period) after 6 months employment. Subject to eligibility.

Any questions please reach out to our recruitment team: ***email_hidden***

Pay: £14.98 per hour

Benefits:

• Cycle to work scheme
• Employee discount

Work Location: Hybrid remote in Liverpool L2 8TX