Sales Associate

At Fortnum & Mason, exceptional service is at the heart of everything we do. As we continue to grow our presence at Heathrow, we are seeking Sales Associates who will bring our heritage of excellence to a fast-paced, international environment.

This is a unique opportunity to represent a truly iconic British brand, delivering thoughtful, personalised service to customers from across the world. You will be an ambassador of Fortnum & Mason, ensuring every interaction reflects our reputation for quality, charm, and impeccable attention to detail.

Key Accountabilities:

• Delivering a world-class, service-led customer experience, tailored to each individual
• Sharing the Fortnum & Mason story with confidence and pride, bringing our products to life
• Demonstrating strong product knowledge across our ranges, from food to gifting
• Supporting the achievement of sales targets while maintaining a service-first approach
• Ensuring the shop floor is beautifully presented, reflecting our heritage and standards
• Working seamlessly as part of a team to create a warm, welcoming environment