Internal Talent Manager

Internal Talent Manager

About the Role

At ResQ, we believe talent has the power to transform teams and drive business success. We are looking for an experienced and strategic Internal Talent Manager to lead our internal recruitment and talent development agenda.

This is a pivotal role responsible for building a future-ready workforce, enabling internal mobility, and developing leadership pipelines that support long-term growth.

You will go beyond traditional recruitment, focusing on unlocking potential, building networks, and creating meaningful career opportunities across the organisation.

What You’ll Be Responsible For

Succession Planning & Workforce Planning

• Lead organisation-wide Succession Planning activity, ensuring strong pipelines for critical roles
• Partner with senior leaders to align talent strategy with business growth objectives
• Facilitate Career Conversations and provide insight into internal talent movement and progression

Strategic Talent Acquisition

• Lead the full recruitment lifecycle for all non-contact centre agent roles, from entry-level to senior leadership
• Utilise direct sourcing, headhunting, and networking to attract high-calibre talent
• Deliver a high-quality, inclusive recruitment process

Internal Mobility & Talent Development

• Design and implement strategies to maximise internal progression and retention
• Build and manage talent pipelines and high-potential programmes
• Create structured career pathways aligned to business needs

Stakeholder Engagement & Influence

• Act as a strategic partner to senior stakeholders
• Influence hiring and talent decisions through data and insight
• Promote best practice in recruitment and talent development

Leadership & Team Management

• Lead and develop a high-performing Internal Talent function
• Foster a culture of collaboration, innovation, and continuous improvement

Data, Insight & Commercial Value

• Use data and analytics to drive decision-making
• Measure and improve the effectiveness of talent initiatives
• Deliver tangible business value, including cost efficiencies and improved retention

About You

• Experience in Talent Acquisition, Talent Management, or HR leadership roles
• Proven success in delivering strategic talent initiatives and programmes
• Experience managing full recruitment lifecycle across multiple levels
• Excellent stakeholder engagement and influencing ability
• Data-driven, commercially aware, and outcome-focused
• Passion for creating inclusive, high-performing workplaces
• Ability to work across all ResQ locations – own transport required

Why Join ResQ?

• Opportunity to shape a modern, forward-thinking talent strategy
• Make a measurable impact on business performance and culture
• Be part of an organisation that values people, progression, and potential
• Check out our website for more information: https://resqcs.co.uk/vacancies/

We offer

• Automatic enrolment into the Company Pension Scheme
• 20 days holidays plus bank holidays
• Access to Staff Benefit Portal
• Employee Assistance Programme
• Paid day off on your birthday (if it falls on a working day)