Bank Receptionist

About The Role

Practice Plus Group are looking for a Bank Receptionist at our Suffolk and North East Essex service to prepare and open a centre for patients, doctors and nurses’ arrival and ensure patients are seen in a professional manner following the guidelines issued by Practice Plus Group.

Our OOH service is open from 18.30-08.00 Monday to Friday and 24 hours over the weekend. We can offer a range of sessions to allow you to flexibly choose the right shift pattern for you.

Our Suffolk and North East Essex OOH service is spread across the county with sites in; Ipswich, Colchester and Clacton-on-Sea. Please see the link below to see the site map.

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Our OOH service is open from 18.30-08.00 Monday to Friday and 24 hours over the weekend. We can offer a range of sessions to allow you to flexibly choose the right shift pattern for you.

At Practice Plus Group, we’re here to make healthcare better—for patients, clinicians and everyone in between. As one of the UK’s largest independent providers of NHS services, we offer consistent, high-quality care through our urgent treatment centres, walk-in clinics, and GP practices.

Our Out of Hours Receptionists ensure that even when most of the world has switched off, care continues seamlessly. With a bank contract, you’ll have the flexibility to pick up shifts that suit your schedule while contributing to a team that truly values compassion and reliability.

What you'll be doing

You’ll be the welcoming presence and organised mind that helps keep things running smoothly during our out-of-hours services. Your responsibilities will include:

• Greeting patients warmly and registering them efficiently
• Managing telephone enquiries, bookings and patient queries
• Supporting clinical teams by coordinating patient flow
• Handling data entry and maintaining accurate records
• Ensuring the reception area is calm, tidy and professional
• Adapting quickly to changing demands during busy periods

Every shift brings a new set of challenges, and your flexibility will help us meet them with confidence.

What we’ll look for in you

We’re seeking someone who thrives on variety, is proactive, and enjoys working independently. You’ll stand out if you:

• Have previous experience in reception, customer service or admin—ideally in healthcare
• Communicate clearly and handle sensitive situations with empathy
• Can stay focused and composed during busy or late hours
• Are confident using IT systems and multitasking under pressure
• Show strong attention to detail and a commitment to confidentiality
• Are reliable, punctual, and enthusiastic about flexible working

If you're looking for meaningful work that fits around your life, we'd love to welcome you to the team.

For more information, please see the downloadable Job Description attached to the advert. Or to talk to the lead recruiter for this role, please contact George Robinson - ***email_hidden***

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

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