Team Leader

About The Role

Are you an experienced Team Leader looking for a new challenge? Restore Digital is offering an exciting opportunity for a proactive individual to join our team.

As a Team Leader at Restore Digital, you will play a crucial role in overseeing the day-to-day operations of our production team. Your responsibilities will include ensuring compliance with Restore Digital's policies, maintaining high standards of service delivery, and collaborating effectively with other departments to meet strict SLAs.

Responsibilities

• Support the line manager in coordinating and implementing daily activities within the department
• Provide leadership and guidance to the team, fostering a collaborative environment and leading by example
• Assume responsibility in the absence of the line manager, assigning tasks and ensuring the team operates efficiently
• Act as the primary point of contact for the team, addressing enquiries and managing conflicting priorities
• Coach, advise, and motivate team members to achieve personal and professional excellence aligned with business goals
• Enforce Restore Digital's policies, procedures, and health and safety guidelines, ensuring team compliance
• Monitor team performance against objectives, escalate concerns, and identify training needs to enhance efficiency
• Provide daily metrics and reports to line management

About You

• Ability to effectively resolve problems and make informed decisions
• Demonstrated experience in team leadership, ideally in a fast-paced environment
• Strong motivational and coaching skills with a proven track record of team development
• Excellent communication skills, capable of handling customer complaints courteously and effectively
• Previous experience in managing and leading teams would be beneficial
• Familiarity with working in a dynamic, deadline-driven setting

What We Can Offer You

• Life assurance
• Annual leave entitlement (starting with 20 – 25 days + bank holidays)
• Contributory pension scheme
• Share save scheme
• Paid volunteer day
• Long service recognition
• Eyecare voucher
• Retail discounts
• Family leave
• Employee assistance programme

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.