Assistant Restaurant General Manager

Imagine a role where you're at the heart of a fast-paced restaurant, supporting the team, driving performance and creating an environment where both colleagues and guests can thrive.

No two days are the same. One moment you’re coaching team members and helping them develop their skills, the next you’re supporting operational excellence, analysing performance, or ensuring every guest receives a great experience.

As Assistant Restaurant General Manager, you'll play a key role in the success of the restaurant, working closely with the Restaurant General Manager to lead the team, deliver commercial results and create a positive, high-performing culture.

If you enjoy leading from the front, developing people and making things happen, this could be the perfect next step in your career.

Sunderland or Newcastle based

What You Will Do In This Splendid Role

• You'll help lead the day-to-day operation of the restaurant, ensuring excellent standards, smooth operations and a consistently great guest experience.
• Developing and inspiring your team, you'll support the recruitment, training and development of team members, creating an environment where people feel motivated, supported and able to perform at their best.
• You'll take ownership of key performance measures, helping the team achieve targets relating to sales, profitability, guest satisfaction and operational excellence.
• You'll help ensure every guest feels welcome and valued, resolving issues positively and creating experiences that encourage them to return.
• From stock management and labour scheduling to compliance and food safety, you'll help ensure the restaurant operates efficiently, safely and in line with company standards.

What Makes You Splendid

• A people focused leader - you have experience supporting or leading teams in a hospitality, retail, leisure or customer-focused environment and enjoy helping others succeed.
• A strong Communicator - you build positive relationships, communicate clearly and can adapt your approach to different situations and individuals.
• Commercial awareness - you understand how operational decisions impact business performance and enjoy working towards targets and objectives.
• Organised and resilient - you can manage multiple priorities, stay calm under pressure and maintain high standards in a busy environment.
• Passion for great service - you genuinely care about delivering exceptional experiences for guests and creating a positive workplace culture for your team.

We live by our values, and we'd love you to bring them to life every day:

• Nimble – You adapt quickly, think ahead and respond positively to changing priorities.
• Honest – You communicate openly, act with integrity and build trust with your team and guests.
• Brilliant – You strive for excellence, inspire those around you and deliver great results through great people.
• Open – You welcome different perspectives, listen with curiosity and create an environment where people feel respected, included and able to contribute.

Benefits

• Quarterly BONUS that rewards the hustle
• Extra holiday – more time to recharge
• Life assurance – we’ve got you covered
• Free meal every shift
• 25% staff discount
• Gym discounts to keep you moving
• 200+ high street perks & cashback
• Wellbeing support that actually helps

About Splendid Hospitality Group

We’re a rarity - a successful, independent, family-run business that not only puts our people and those we work with first, but also gives back to the lives and communities we impact. Our aim is to become the very best hospitality group in the UK by nurturing our dedicated team of market specialists, who help us make a positive difference to everyone we work with.