Pub Development Coach (South East or North East)

At Punch Pubs we’re aiming to be the 5* pub company.

We want to create a world class team where every employee embodies the essence of 5* Partnership, supporting our brilliant Pubs. We strive to attract, develop and retain exceptional talent, ensuring each individual experiences growth, recognition and fulfilment in their roles.

The job description sets out what we need from you to be successful in your role and what you can expect in return.

Come as you are — and thrive

At Punch, we believe great pubs are built by great people, and great people don’t all look, think or act the same.

We’re proud to be a place where individuality is welcomed, differences are valued, and everyone can bring their whole self to work.

If you need adjustments or a different approach to help you shine, we’ll work with you to make it happen.

We are committed to equal opportunities for all and creating an inclusive environment where everyone can thrive.

Role Overview

Foster a guest-obsessed culture across the UK Pub Estate by delivering high-impact training, coaching and development.

Partner with Operations Managers and Pub Partners to build capability, embed a people-first culture, drive operational excellence, and consistently deliver outstanding guest experiences.

The successful candidate will ideally be based in the North or South East, with the requirement to travel nationally as needed

What You’ll Get In Return

Competitive salary

Performance related annual bonus

Company pension

Life insurance

25 holiday days + bank holidays

Option to buy and sell holidays, long service days

Retail and leisure discount schemes

Car allowance

Electric car salary sacrifice scheme

Single cover private healthcare

Health and wellbeing suite via Perkbox

Employee assistance programme via Perkbox

Free pay day drinks

Progression and development opportunities

Pub discount scheme

Accountabilities

• Development: Design and implement tailored training programmes aligned to business needs, driving guest satisfaction and operational excellence.
• Delivery: Facilitate engaging, high-impact learning (face-to-face and virtual) to embed consistent culture and standards across the estate.
• Coaching & Support: Provide structured coaching and ongoing development support to Pub Partners and their teams to enhance capability and business performance.
• Collaboration: Partner with Operations Managers and cross-functional teams to identify capability gaps and implement effective solutions to drive business growth and Pub Partner success.
• Evaluation & Continuous Improvement: Measure training effectiveness and operational performance, using insight to continuously improve outcomes.
• Operational Excellence: Embed consistent execution of standards, aligned to brand expectations, guest experience and commercial performance to unlock potential & see our Pub Partners thrive.

Key stakeholders

• Operations Managers: Partner to identify capability needs, shape training strategies and ensure effective implementation.
• Management Partners: Build strong relationships to coach and support pub teams, improving performance and guest satisfaction.
• Food Business Managers & Training Support Chefs: Collaborate to integrate food excellence into training and operational delivery.
• L&D Team: Work collaboratively to leverage best practice and deliver innovative learning aligned to ‘THIRST’.

Person Specification – Technical Competencies/Professional expertise

• Hospitality Expertise: Strong operational background in hospitality, with experience in training and development and a solid understanding of industry best practice and compliance.
• Coaching & Development: Proven ability to coach, mentor and develop individuals and teams, driving measurable performance improvement.
• Communication Skills: Highly effective communicator with the ability to engage, influence and inspire diverse audiences.
• Stakeholder Management: Builds strong, credible relationships and collaborates effectively across multiple stakeholders.
• Commercial Acumen: Understands key commercial drivers and uses insight to improve revenue, efficiency and profitability.
• Training Design & Delivery: Experienced in designing and delivering impactful learning solutions that drive lasting results.
• Passion for Hospitality: Demonstrates genuine passion for hospitality and a commitment to exceptional guest experience. Believes in the opportunity hospitality offers for long term career growth.

Interested?

Apply now!