Guest Services Assistant

Job Title: Guest Experience Assistant

Location:  Ashridge House, Berkhamsted, Hertfordshire, HP4 1NS

Reports to:  Front of House Manager

Shifts: Four days on and Four days off, 12-hour shifts including weekends.

We are looking for a polished, personable and guest-focused individual to join our Front of House team at Ashridge House.

As one of the first people our guests meet on arrival, you will play an important role in creating a warm, seamless and memorable experience. From welcoming guests at the front gate to supporting check-ins and assisting with guest requests, this is a varied, hands-on role suited to someone who genuinely enjoys delivering exceptional service.

This position is split between greeting guests on arrival across the estate and supporting the team within the Gatehouse office. Please note, parts of the role involve working outdoors while welcoming guests.

Key Responsibilities Include

• Deliver a professional and welcoming guest arrival and departure experience
• Support reception with guest check-in and check-out when required
• Assist with luggage coordination and guest requests
• Provide directions, local information and general support throughout guests’ stay
• Maintain a calm, organised and professional presence at all times
• Work collaboratively with the wider Front of House team to ensure excellent service delivery

Who are you?

• Naturally welcoming, approachable and service-focused
• Confident communicating with a wide range of guests
• Professional in both presentation and manner
• Proactive, reliable and attentive to detail
• Previous experience in hospitality, guest services, hotels, events or customer-facing roles preferred
• Full UK driving licence essential

Employee Benefits/Perks

• 20 days holiday plus bank holidays
• Free access to onsite gym and pool facilities
• Company pension scheme
• Private healthcare and health cash plan (opt-in)
• Life insurance
• Income protection

About Ashridge

Ashridge House is an award-winning Grade 1 listed neo-gothic mansion with extensive meeting and event facilities comprising 190 bedrooms, over 30 meeting rooms, 55 syndicate rooms, 7 function rooms and 190 acres of historic parkland and gardens. Delivering the highest standard of service to everyone who visits, dines, and stays with us is a fundamental part of our ethos and key to growing the business.

When you join Ashridge House, you join a community from unique backgrounds, all united by pursuing excellence in service and hospitality. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. Ashridge House is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, disability, identity, experience, and everything else that makes you unique.