Test Analyst

Location: Hybrid – 3 days Office (Wilmslow HQ), 2 days from home

Salary: Competitive

We are The Citation Group - a collective of businesses dedicated to supporting small and medium-sized enterprises across a range of essential services. We know that running a business means juggling a lot. Our mission is to ease these pressures by providing expertise, guidance, and solutions that enable business leaders to focus on what they do best. From HR and Health & Safety to Cybersecurity, E-Learning, and ISO compliance, we’ve got you covered.

Citation Group has achieved strong growth through a combination of organic expansion and strategic acquisitions, continually broadening our expertise, services, and reach to create a one-stop shop that supports businesses across the UK, Canada and Australia.

The role

We are looking for a detail‑driven and proactive Test Analyst to support the delivery of high‑quality software across a portfolio of business‑critical systems. This role will focus on a blend of automated and manual testing, with particular emphasis on integration testing, end‑to‑end validation, and User Acceptance Testing (UAT) support.

You will work closely with the Test Manager, Product, Development and Business teams, contributing to high‑quality releases by ensuring solutions are fit for purpose, meet business needs, and integrate seamlessly across platforms.

As a Test Analyst, you will be responsible for ensuring quality throughout the software development lifecycle by designing, executing and maintaining effective test coverage.

• Analyse business and technical documentation (e.g. requirements, user stories, acceptance criteria, integration designs) to derive test scenarios and cases
• Design, build and execute manual and automated test scripts across API, integration and UI layers
• Carry out integration testing to validate point‑to‑point and system‑to‑system data flows
• Perform end‑to‑end testing across multiple applications and services
• Support and coordinate UAT activities, working closely with business users to:
• Prepare UAT scenarios and test data
• Execute or facilitate UAT sessions
• Capture, triage and manage UAT feedback and defects
• Raise, log, prioritise and track defects, ensuring clear reproduction steps and supporting evidence
• Create and maintain regression test packs and ensure they are kept up to date as systems evolve
• Contribute to test reporting and quality metrics, providing visibility of progress, risks and trends
• Collaborate effectively within Project and Agile delivery teams to provide QA insights and recommendations
• Work with developers and DevOps colleagues to integrate automated tests into CI/CD pipelines where applicable
• Foster the culture of continuous improvements to maximise the value of the QA function and get the most out of the toolsets available

About You

We are looking for someone who is hands‑on, adaptable and comfortable working in a fast‑paced delivery environment.

• Proven experience in a Test Analyst or similar QA role.
• Strong understanding of manual testing techniques.
• Experience testing integration points and end‑to‑end workflows.
• Exposure to test automation frameworks (e.g. Playwright, Cypress or similar).
• Exposure to API testing and tools (e.g. Postman).
• Experience supporting or leading UAT activities with business stakeholders.
• Familiarity with Agile / Scrum delivery methodologies.
• Confident using test and delivery tools such as Jira, Confluence and Test Management tools (e.g. TestRail).
• Strong analytical skills with excellent attention to detail.
• Clear, confident communication skills with both technical and non‑technical stakeholders.

Here’s a taste of the perks we roll out for our extraordinary team members:

25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.

Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.

Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.

Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.

Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.