Desk Based Account Manager

Job Title: Desk based Account Manager

Location: Aberdeen, Scotland

Salary: £28,000-32,000 (Depending on Experience) Plus commission

Contract type: Permanent

#LI-Hybrid

About the role

We are looking for a motivated, proactive and enthusiastic Desk-Based Account Manager to join our growing team. This is an exciting opportunity to develop your sales and account management skills, build strong customer relationships, uncover new business opportunities and learn how to deliver value-led technology solutions. With ongoing training and support from experienced Account Managers and a clear progression path into a field-based role, this position is ideal for someone eager to grow, succeed and build a long-term career in sales.

Please note this is a hybrid role based out of the Aberdeen office with occasional travel to our various locations across the UK. You must be able to commute to the office and have your own transport.

What you’ll do

• Work closely with Account Managers to build and manage relationships with an assigned portfolio of customers, delivering excellent service and support.
• Proactively generate sales opportunities through phone, email, Teams and LinkedIn engagement, contributing to revenue growth.
• Support customer retention by managing renewals, contract milestones and identifying opportunities for account expansion.
• Maintain accurate CRM records, sales pipeline updates, forecasts and customer activity logs.
• Prepare customer quotations and proposals, coordinating with internal teams to deliver effective solutions.
• Develop knowledge of Collaboration and IT solutions, progressing towards a consultative sales approach.
• Work closely with Account Managers and specialist teams to ensure a seamless customer experience.
• Identify upsell and cross-sell opportunities that align with customer needs and business objectives.
• Demonstrate continuous learning, performance growth and independence to develop into a field-based Account Manager position.

Requirements

Essential

• Excellent verbal and written communication skills

• Excellent time-management and multitasking capabilities- ability to work to targets/KPIs
• A proactive, resilient attitude—comfortable with outbound calls and handling objections positively
• Personable and articulate
• Proficiency with office software (Excel, Outlook, Teams, Word).

Desirable

• Experience in the IT or Technology sector

Benefits

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

Company Pension Scheme and matching contributions

Company Perks portal

Private Medical insurance

Life assurance

25 days holiday plus bank holidays plus holiday trading

Your Birthday off, on us

Health Club and Wellbeing Scheme

ARO Shares after 12 months employment

Employee Assistance Programme

Technical Training Academy and E-learning

Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.