Customer Advisor

This is the job

Role: Customer Advisor – Driving School

Location: Cardiff - Dynamic Working

Salary: £24,060

Shift Pattern: Monday-Friday 9am-5pm

Full Time/Permanent

At the AA Driving School & BSM, you’ll put the customer at the focus of everything you do. We’re on the road to providing world-class customer experiences and are looking for the best customer-focussed people to join us on this journey. We’re looking for strong customer service advisors, ideally with a history of dealing with customers via different contact methods such as webchat and telephony. You’ll be part of a great team, with flexible working options all within the hours of Monday to Friday, 9am to 5pm… so your weekends are your own!

You will;

• Inbound & Outbound Contact Handling: Manage inbound chats from our pupils, inbound calls from instructors or Motability pupils, and make outbound calls to any of these customer types as needed.

• Customer Journey Management: Assign instructors for Motability pupils, follow up on lesson progress, and support learners through to their driving test.

• Complaint Resolution & Ownership: Resolve complaints at first contact across all channels, taking full ownership of queries and liaising with instructors or franchisees to ensure resolution.

• Admin & Financial Tasks: Complete daily admin including emails, Motability reports, account setups, and handle payments and refunds accurately.
• Service Excellence & Product Knowledge: Deliver high-quality service, promote self-serve options, stay informed on products, and maintain professionalism during busy periods.

What's in it for me?

• We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• Diverse learning and development opportunities to support you to progress in your career

• 23 days annual leave, increasing to 25 days after 5 years’ service, plus 8 bank holidays

• Ability to purchase extra holidays

• Free AA breakdown membership after you start your employment

• Discounts on AA products including car and home insurance

• Employee discount scheme t hat gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more

• Worksave pension scheme with up to 7% employer contribution

• Dedicated Employee Assistance Programme

Plus, so much more!