Food & Beverage Bar Staff

Position:Food and Beverage Team Members

Department:The Oystercatcher

Reports to: Bar Manager

About The Role

Food and Beverage Team Memberin a luxury five-star hotel, will deliver exceptional service across our dining outlets, ensuring every guest enjoys a memorable and high-quality experience. You will play a key role in creating a welcoming atmosphere, providing attentive service, and maintaining the highest standards in line with the hotel’s brand.

Key Responsibilities

• Deliver warm, attentive, and personalised service across all guest touchpoints.
• Present menus, answer questions, and guide guests through offerings with confidence and clarity.
• Support proactive guest engagement, anticipating needs and ensuring a positive dining experience.
• Address guest requests promptly, escalating to supervisors when required.
• Assist with table setup, service flow, and clearing in alignment with service standards.
• Support the delivery of food and beverages, ensuring accuracy, timeliness, and presentation consistency.
• Maintain the dining area’s cleanliness, ambience, and readiness throughout service periods.
• Assist in restocking service stations, linens, and operational supplies.
• Assist with reservation flow, seating coordination, and communication with the front desk as needed.
• Work collaboratively with the kitchen and bar teams to support smooth service transitions.
• Follow daily checklists, SOPs, and operational requirements to maintain consistent service quality.
• Adhere to all food hygiene, safety, and allergen protocols.
• Maintain strong knowledge of standards relating to service etiquette and responsible alcohol service.
• Ensure all service equipment and areas meet hygiene and cleanliness expectations.
• Work closely with supervisors and managers to support service priorities.
• Participate in pre-service briefings to stay informed of specials, menu changes, and key service notes.
• Support colleagues as needed to uphold a cohesive, high-performing team environment.