Senior Communications Manager

As , the purpose of the Senior Communications Manager role is to lead, manage and continuously enhance SIPP customer communications across the business. The role has strategic and operational accountability for ensuring all customer and distributor communications—verbal, digital and paper-based—are clear, engaging, and deliver good customer outcomes. This is a permanent role that can be based in our Cheltenham or Glasgow office.

A snapshot of your day:

• Provide strategic leadership for SIPP customer communications, setting standards, direction and priorities aligned to Consumer Duty and the Customer Understanding Outcome

• Lead and manage the delivery of Consumer Duty communication accountabilities, acting as a key partner to the Head of SIPP Proposition and other senior stakeholders.

• Take accountability for ensuring all communications are clear, engaging and outcome-focused, enabling customers to make effective, timely and wellinformed decisions, with a clear understanding of risks.

• Establish and embed best practice principles for simple, logical and consistent communications, ensuring customer needs and behaviours are central to all design and delivery.

• Ensure communications meet the needs of the defined target market, with oversight of how behavioural biases may impact customer decisionmaking, and ensuring these are not exploited.

We would love to hear from you if you have:

• Experience in a communication role in financial services

• Excellent written communications and interpersonal skills including pensions technical writing

• Knowledge of the SIPP marketplace is essential

• Self-starter, highly organised and able to work well with colleagues at all levels in the organisation.

What's in it for you:

• Competitive discretionary annual bonus

• Generous pension scheme

• Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading

• A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to 50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts

Happy to talk flexible working

Accessibility

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• Job Identification 1023
• Job Category All Jobs
• Posting Date 06/10/2026, 07:38 AM
• Locations Cheltenham
• Job Schedule Full time