Customer Services Adviser
Mansfield District Council
Salary
£25,332 - £27,001per annum (pay award pending)
Contractual hours
35.5
Basis
Part Time
Region
East Midlands
Package
Up to 45 days per year including bank holidays (pro rata for part time) Local Government pension scheme Personal Development Discounted leisure facilities Retail discounts Free eye tests Cycle to work scheme Health and well-being
Job category/type
Administration/Clerical, Customer Services
Date posted
09/06/2026
Job reference
REQ000589
Customer Services Adviser
£25,332 - £27,001per annum (pay award pending) 35.5 hours per week – Monday to Friday
We’re looking for a friendly, professional, and motivated Customer Services Advisor who has experience working in a Contact Centre environment to join our dedicated team at Mansfield District Council.
As the first point of contact, you will play a key role in helping people access the services and provide support, whether that is through the digital services or signposting to the relevant departments. Must provide excellent customer service via telephone, email and face-to-face contact, whilst handling a wide range of enquiries in a helpful, empathetic, and progressional manner.
If you are looking for a rewarding part-time role and want to make a positive impact in your community, we would love to hear from you.
What we’re looking for:
- A genuine passion for helping people and delivering outstanding service
- Strong communication skills and a confident, polite telephone manner
- Good IT skills and the ability to learn new systems quickly
- The ability to stay calm under pressure and handle difficult conversations with empathy