Information & Communication Technician Apprentice

About The Role

Why choose us?

BRUSH Group provides the energy solutions that help power our built world . From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence.

We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050.

What's the role?

In undertaking an Information and Communications Technician Apprenticeships will see you achieving a Level 3 apprenticeship. Through studying and on the job training, you’ll widen your skill set and gain the knowledge and experience required to become a skilled IT Technician at BRUSH Group.

Being driven with a desire to learn and progress and the ability to communicate with people of all levels. You should be comfortable working as a team, able to adapt to different situations and can approach problems in a creative way.

Key Responsibilities

• Deliver a consistent, high-quality service for customer incidents and requests, meeting agreed service levels and productivity targets.
• Manage requests through a streamlined workflow, ensuring customers receive standard business services quickly and efficiently boosting end-user productivity.
• Be the first point of contact for IT support issues, responding promptly and performing initial triage.
• Provide technical support for hardware, software, and operating systems, resolving issues right the first time and prioritising based on wait time.
• Handle escalated or complaint tickets with care and professionalism, following a clear framework.
• Act as a key part of our teams, resolving technical issues and contributing to the management of Major Incidents and Problem records.
• Offering support to users to minimise disruption.
• Proactively monitor and diagnose issues in key systems, helping to maintain data integrity and system resilience.
• Provide second line user support, involving setting up new IT end user equipment, provisioning user accounts, user access management, resolving basic connectivity, user hardware and printing issues, software installations, perform regular health checks of IT kit.
• Manage IT asset registers when users / hardware move locations.

What we’re looking for

• 5 GCSEs level 9-4 in Maths and English and IT or Computer Science

• Passion for technology and hands on problem solving
• Basic familiarity with IT, computers and operating systems
• Strong willingness to learn new digital tools
• Good communication skills to support user issue resolution
• Strong time management skills
• Good team player

What' s in it for you?

• Competitive salary
• Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles)
• Flexible and Hybrid working options (role dependant)
• Life insurance – 4 x annual salary
• Enhanced Company Pension scheme
• 24/7 free and confidential Employee Assistance Programme
• GP24 Service – Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions.
• BRUSHRewards – Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself.
• Family friendly policies including Enhanced Maternity/Paternity
• Bike2work scheme
• Long Service Awards
• Developing our people is important to us - we support and encourage development by offering ongoing professional development and training.

About The Company

BRUSH Transformers provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects.

A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.