Business Services Assistant

Salary

£26,824 - £28,142 (pay award pending)

Contractual hours

Basis

Full time

Region

Rotherham

Job category/type

Housing

Date posted

09/06/2026

Job reference

REQ23220

attachment

Benefits Package.doc

Directorate: Adult Care, Housing and Public Health

Permanent, full time, 37 hours per week.

The Crisis and Resilience Fund (CRF) is a new, multi‑year government programme running from April 2026 to March 2029, designed to support people facing financial shocks and to help build long‑term financial resilience within communities. It replaces previous short‑term crisis schemes by offering a more stable and preventative approach.

Support includes cash‑first crisis payments, help with housing costs, access to essential items, and services that improve financial capability, income maximisation and overall financial stability. Local authorities play a key role in assessing need, providing timely crisis interventions, and ensuring residents receive person‑centred, trauma‑informed support that responds to their individual circumstances.

We are looking to appoint up to 5 Business Services Assistants to administer the above scheme.

The role will involve the following:

• Checking applications to ensure all required documentation has been received and contacting applicants where further information is needed
• Supporting individuals with additional needs (e.g. language barriers or learning disabilities) to complete applications
• Carrying out a holistic triage of applications, identifying appropriate resilience support and completing warm referrals
• Using IT systems, including case management systems and spreadsheets, to accurately record information and produce statistical data
• Responding to customer enquiries about eligibility, application processes, and scheme details in a timely and professional manner
• Providing high-quality administrative support to the Crisis Payment Scheme to deliver excellent customer service to tenants and residents.

For more information or an informal discussion, please contact Jackie Cobb, Financial Inclusion Manager via Email: ***email_hidden***.

This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions) Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.