IT Facilitation Manager (Service Manager)

GP IT Facilitation Manager

This post is a 21 Month Fixed Term / Secondment position. As per the Fixed Term Contacts Policy - Where individuals with continuous service within the NHS apply for fixed-term contract roles, PSD Scotland reserves the right to refuse any such appointment.

On 1 April 2026, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow.

As part of this transformation, NSS and NES have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long-term sustainability of health and care services across Scotland.

About The Organisation

PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future.

We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.

The Post

PSD Scotland, on behalf of the Health Boards and Primary Care General Practice, has procured next-generation GP IT systems, to be delivered as a centrally hosted managed service, which will be rolled out to all GP Practices across Scotland. In order to achieve this successfully, the GP IT Re-Provisioning team is seeking to recruit a GP IT Facilitation Manager to support delivering NHS Scotland’s functional requirements, and to work collaboratively with Health Boards, clinicians, GP IT facilitators and eHealth teams through Scotland to ensure successful preparation and deployment of the new GP IT Services, with minimal disruption to health care in GP Practices.

The Candidate

The ideal candidate will have expertise in the operation of general practice, together with strong project management skills and a detailed understanding of existing GP IT systems. You will have excellent leadership and interpersonal skills and be able to work with health professionals in PSD Scotland, NHS boards and GP Practices.

You will have the ability to manage conflicting demands and differing priorities and negotiate with customers and suppliers to agree timescales and deadlines. You will be able to demonstrate excellent organisational skills with a high degree of accuracy and attention to detail.

Location and Working Pattern

This post will be based in Gyle Square, Edinburgh or Delta House, Glasgow. Other PSD Scotland locations in Scotland can be considered.

Currently hybrid working.

The work pattern for this post is Monday to Friday, 36 hours per week.

It is a condition of this employment that you must live and remain a resident within the UK and have entitlement to work in the UK for the post in which you will be employed.

Benefits

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.

Inclusion

Public Services Delivery Scotland is a national organisation and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. PSD Scotland has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of PSD Scotland to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on ***email_hidden***

Further Information

For an informal discussion on the post, please contact Judith Milligan on [email protected]

Closing date for completed applications is 22 June 2026.

Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).

We are an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies