Duty Manager

At St Michaels Resort, we believe in helping people Feel Good Again.

Set moments from the Cornish coast in Falmouth, St Michaels has been creating memorable guest experiences for over 20 years. The resort has become one of Cornwall’s leading luxury coastal destinations, known for warm hospitality, wellness, and memorable guest experiences.

But St Michaels is more than a destination for our guests, it’s a place where our crew can thrive too.

Our “Feel Good Again” philosophy runs through everything we do, from the way we care for our guests to the way we support one another as a team. Every crew member plays an important role in shaping the St Michaels experience, and we are proud to offer an environment where people feel valued, supported, and encouraged to grow.

The Role

St Michaels Resort is looking to recruit an exceptional Duty Manager to join our Front of House team, with both full-time and part-time opportunities available.

This is a hands-on and varied role at the centre of resort operations, ideal for someone who loves hospitality, enjoys leading from the front, and thrives in a fast-paced environment where no two days are the same.

You will play a key role in ensuring the guest journey runs smoothly from arrival to departure, while supporting the wider operation of the resort day to day. Whether responding to guest requests, supporting reception during busy periods, coordinating with other departments, or resolving challenges behind the scenes, you will be central to keeping everything running seamlessly.

This role is ideal for someone who enjoys a challenge, can think on their feet, and likes variety in their day.

It is also a fantastic opportunity to gain exposure across all operational areas of the resort. From guest experience and front of house to maintenance, food and beverage, and wider resort operations, you will work closely with multiple departments and play a key role in bringing everything together to deliver an exceptional guest experience.

You will

• Acting as a key point of contact for guests across the resort
• Supporting the smooth day-to-day operation of St Michaels Resort
• Providing support to Reception and Front of House during busy periods
• Supporting departments across the resort whenever needed
• Responding to guest requests and resolving issues with confidence and care
• Liaising with departments including Front of House, Maintenance, Food & Beverage and Operations
• Taking ownership of challenges and seeing them through to resolution
• Making confident decisions in the best interests of both our guests and crew
• Helping create a calm, professional and positive atmosphere across the resort

About You

You will be someone who

• Has previous hospitality experience at Supervisor or Management level
• Enjoys working with people and delivering exceptional guest experiences
• Is confident, professional and naturally welcoming
• Enjoys a challenge and stays calm under pressure
• Thinks on their feet and is confident making decisions
• Has excellent communication and interpersonal skills
• Has strong attention to detail and high personal standards
• Is adaptable, proactive and enjoys variety
• Works well as part of a team and is happy supporting across multiple departments
• Is flexible and able to work weekends and holiday periods, when the resort is at its busiest

What You’ll Get

• Comprehensive crew development from day one
• Ongoing wellbeing support and crew wellbeing events
• Crew meals on shift
• Free gym membership
• 25% discount on food and beverage across the resort
• Spa discounts
• Crew events throughout the year
• Uniform provided
• Cycle to work scheme
• Referral programme

Job Details

Job Type: Permanent

Hours: Full Time & Part Time opportunities available, including weekends and holiday periods

We are open to both full-time and part-time applications and would be happy to discuss working patterns with the right candidate.

If you are passionate about hospitality, enjoy creating memorable guest experiences, and would like to be part of a supportive team in one of Cornwall’s leading coastal resorts, we would love to hear from you.

Job Types: Part-time, Permanent

Pay: £28,434.00 per year

Expected hours: up to 40 per week

Benefits

• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Gym membership
• Health & wellbeing programme
• Referral programme

Work Location: In person

Please contact ***email_hidden*** with your CV and cover letter to apply or for more information.