Contact Team Agent

Ready for an exciting new career in the Leisure industry?

Could you be the voice of Halo?

Do you enjoy speaking to people and love the idea of helping people get more active, more often and for longer? We do - and it's all part of our vision to create healthier communities.

We’re looking for an agent to work in our customer contact team, based at Hereford Leisure Centre.

Responsible for handling all incoming communication for over 30 Halo centres - including phone calls, queries through email, internet, chatbot, social media - you’ll make bookings, handle general enquiries and act as a first point of contact for customer comments and our sales and booking process.

When the phone's not ringing, you’ll be making courtesy calls to people who have expressed an interest in our services to let them know how we can help them get more active. No cold calling and no hard selling - just friendly, proactive, customer focused service.

We offer a nurturing and supportive workplace, along with strong induction and training programmes, to help you to grow and develop your career pathway for the future.

Information

Salary - £13.11 per hour

Hours: up to 37 hours, full and part time postions considered.

Shifts: 8-2pm and 2-8pm Monday-Thursday. 6pm finish on Friday. Plus shared Saturday shifts 8-2pm

Duties and responsibilities

• Offer great customer service and sales services

• Pitch in as needed to help your team, your manager, and your colleagues

• Plan your tasks, deliver great service standards

• Commit to your own development

• Take part in company training programmes

• Provide feedback so we can continuously improve

• Respect the privacy rights of customers and colleagues

• Follow company policies, procedures and systems

Skills, qualities and experience

• Friendly, clear and confident on the phone

• Good written and verbal English skills

• Proud to provide service that goes the extra mile

• Competent computer user

• Self management

• Contribute positively to the workings of a team

• Good communication skills.

Desirable

• Experience of working in a customer facing/service environment is desireable.

• Health and Safety matters with regard to staff and the general public.

• Knowledge of AI and how it delivers great customer service.

What we will offer

• Pension scheme (with an option to upgrade).

• FREE Halo Active membership and discounted prices for your family.

• Occupational Health and Wellbeing Services.

• Full training and development.

• Cycle to work Scheme.

• Flu vaccination.

• Access to a range of family friendly leave policies.

• Career breaks.

• Cash back and rewards.

• 10% discount on retail in Halo centres.

• Discounted Halo Cafe purchases.

• Long service anniversaries

• Enhanced Occupational Maternity Pay

  For more information and to apply, please visit our website https://haloleisure.org.uk/careers

We reserve the right to close this advert early if sufficient applications are received.