Client Care Administrator

Southern Counties Veterinary Specialists | Ringwood Full-Time | Permanent

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Southern Counties Veterinary Specialists is a multidisciplinary referral centre based in Ringwood, Hampshire, offering a wide range of specialist veterinary services. Our team includes recognised specialists across anaesthesia, cardiology, dermatology, internal medicine, oncology, ophthalmology, neurology, orthopaedics, diagnostic imaging, spinal surgery and soft tissue surgery, alongside a dedicated animal rehabilitation team.

As part of our busy Client Care team, you’ll play an important role in supporting clients, referring veterinary practices and clinicians, helping to ensure a smooth and professional experience throughout every stage of the referral journey.

How You’ll Make a Difference

We are looking for an organised and customer-focused administrator to join our established Client Care team. This is a fast-paced role requiring excellent communication skills, attention to detail and the ability to prioritise effectively while delivering an outstanding service to clients and veterinary professionals.

You’ll work closely with clients, insurance providers, clinicians and referring practices, ensuring enquiries are handled efficiently and appointments are coordinated smoothly. Sharing information and working collaboratively as part of a team are key to success in this role.

General Responsibilities

• Oversee the practice email inbox, prioritising and responding to urgent communications
• Provide professional telephone support to clients and referring veterinary practices
• Arrange appointments for new referrals in a timely manner
• Liaise with pet insurance companies regarding claims and enquiries
• Review clinical histories and identify relevant information
• Chase documentation and respond to clinician queries
• Process client payments accurately
• Support emergency case administration and coordinate urgent appointments
• Work collaboratively with administrative and clinical colleagues across the referral centre

Working Pattern

• Maximum of 40 hours per week
• Shifts scheduled between 7:30am and 6:30pm
• One-hour lunch break
• Shared weekend and bank holiday rota

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• The ability to work in a fast-paced environment and manage multiple priorities
• A strong customer-focused approach
• A professional manner at all times
• Excellent telephone skills
• Strong verbal communication abilities
• Good computer literacy, including Microsoft Excel, Word and Outlook
• Strong organisational and prioritisation skills
• The ability to work effectively both independently and as part of a team
• Flexibility and adaptability within a growing practice environment

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative referral practice team
• Clear career pathways with progression opportunities within client care and operational support functions
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks’ annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £26,528.32 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.