Appeals Coordinator

At Health Partners, we pride ourselves on being one of the UK’s leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

Please note that the closing date for this vacancy is subject to change and the advert may close earlier if sufficient applications are received. We encourage early applications to avoid disappointment.

Ref:JOB6222

Role Outline

Are you a spreadsheet enthusiast with a passion for organisation and detail? Do you thrive in a close-knit, supportive team environment? If so, we’ve got the perfect role for you!

We’re on the lookout for an enthusiastic and proactive Appeals Co-ordinator to join our small, dynamic team in an office-based role.

You’ll play a key part in ensuring smooth operational service delivery for one of our valued clients. Your responsibilities will include co-ordinating the receipt, arrangement, and outcome reporting of appeals cases from the authorities, as well as providing vital administrative support to board members.

This is a role for someone who loves diving into spreadsheets, thrives on process-driven tasks, and is ready to make a real difference in a collaborative and friendly environment. If you’re looking for a role where your organisational skills and attention to detail will shine, we’d love to hear from you!

What you'll be doing

• Logging & Acknowledgment of new Cases & Maintenance of Work in Progress (WIP) Log
• Assisting with the scheduling of board hearings as required and instructed by the Team Leader
• Assisting with booking of Board Venues for efficient scheduling of Hearings
• Preparation of case packs, record and maintain information relating to the receipt and dispatch of documentation and storage of records
• Ensuring all parties and board members are provided with Case Documentation within the required timeframe
• Ensuring appropriate arrangements are made and equipment is available on the date of the board hearing to allow for the smooth running of the hearing
• Ensuring board reports are processed promptly and are appropriately proofread to confirm quality before release and distributed within the required timeframe
• Liaising with authorities, appellants, board members, internal staff and 3rd parties via telephone, email and letter.
• Working within contractual SLAs and in line with the guidelines of the applicable schemes.
• Escalating complex cases or those that are progressing slowly to relevant colleagues.
• Providing support with any other administrative tasks required in delivery of the contract.

What we are looking for

We are seeking a highly organised and proactive individual with experience in diary or schedule management. The ideal candidate will possess excellent verbal and written communication skills, alongside strong IT proficiency, particularly in the use of database systems, Outlook, Word, and Excel. A background in customer service is essential, as is a process-driven mindset and the ability to work using your own initiative. We value individuals who are proactive in their approach and are eager to take an active role in their own professional development.

Hours

This is a full-time role where the successful applicant will work 37.5 hours per week, usually between the hours of 8am and 6pm.

Location

This role is based in our head office in Solihull where you will work along side a small administration team. You will work 3 days in the office, Tuesday, Wednesday and Thursday and 2 days working from home.

Salary

The salary for this role is £24,784.50 per annum

Company Benefits

We value the people who work with us and our rewards package is reviewed regularly to reflect this. Our current benefits package is:

• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your Birthday (non-contractual benefit)
• Discounted gym membership
• Health cashback plan