Client Account Administrator

Role: Client Account Administrator

Location: Southern Counties Veterinary Specialists, Ringwood

Contract: Full-Time, Permanent

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Southern Counties Veterinary Specialists is a multidisciplinary referral centre based in Ringwood, Hampshire, offering a wide range of specialist veterinary services. We have recognised specialists in the fields of anaesthesia, cardiology, dermatology, internal medicine, oncology, opthalmology, neurology, orthopaedics, diagnostic imaging, spinal surgery, soft tissue surgery. We also have an animal rehabilitationteam.

How You’ll Make a Difference

An exciting opportunity has arisen for a professional and enthusiastic administrator to join our client accounts team. We are looking for someone with previous experience in administration. They must strive on attention to detail and fit into a friendly team of four other administrators. This is a fast paced working environment and the ideal candidate must be able to work quickly and efficiently.

The role will include liaising with our clinicians on client accounts and being heavily involved with the debtor management of the Practice including pricing client accounts, issuing client invoices, processing insurance claims, inputting payments, cashing up, Bacs payments and other office duties. You will need to be confident in talking to clients on the telephone about their account and discussing payment options with them in sometimes sensitive situations.

You will also be a financial point of contact for our clients both on the telephone and in person. To ensure robust and financially-sound decision-making, striving at all times to continually improve quality, accuracy and efficiency.

Working Pattern

The working hours are Monday to Friday 8:00am-5:00pm with no weekends or bank holidays.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Customer Focus
• To have a professional manner at all times
• Excellent telephone skills
• Good verbal communication
• Computer Literacy especially with Microsoft Office Skills (in particular Excel, Word and Outlook)
• Being able to Handle Pressure
• Being organised and being able to prioritise
• Being able to work well in a team and able to work on own
• Being able to adapt to changes within the growing practice

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £26,528.32 per annum