Team Member

Job Ref: ROY1032

Branch: Submarine and Explosion Museum, Gosport

Location: Submarine and Explosion Museum, Gosport

Salary/Benefits: £13.08 per hour

Contract type: Fixed Term

Hours: Part Time

Hours per week: Variable part time hours available

Posted date: 08/06/2026

Closing date: 23/06/2026

Salary (Grade 1): £ 13.08 per hour

Fixed Term Contract s: 22nd July to 1st September 2026 .

We’re looking for a number of part time Team Members to join us on fixed term contracts. These roles will include weekend working, and the hours available will be discussed at interview.

Linking Navy to Nation with inspiring stories and experiences. Here you can come aboard the most famous ships, planes, and submarines of the Royal Navy and experience them through the stories of the people who served on them. Aswell as being truly captivated by the thousands of unique, emotional, and sometimes quirky stories that have shaped the Royal Navy into what it proudly stands for today.

You are pivotal in us achieving our vision, and to support this we embrace diversity and want everyone to feel valued and have a sense of belonging.

We’re looking for confident, customer focused people who enjoy working in a front of house environment and feel comfortable combining great conversations with clear sales outcomes. You’ll be part of a friendly, high performing team, welcoming and engaging visitors in a unique and inspiring heritage setting.

Alongside providing warm, confident and engaging customer service, you’ll have a clear sales focus with weekly conversion targets, whether you’re promoting Gift Aid and guidebook sales at our ticketing desk, making great coffees in one of our catering outlets, or helping visitors find the perfect souvenir in our gift shops. These targets are an important part of the role and are approached in a supportive, positive way, helping to enhance the visitor journey while maximising income. You’ll also have the opportunity to earn commission on every guidebook sold.

You’ll play a key role in welcoming our visitors onsite, from greeting them at ticketing and supporting in the shop, to working in the café and across the wider galleries - no two days are the same.

Reporting to the Visitor Experience Managers, this varied and rewarding role is vital in generating the income that allows the Museum to fulfil its charitable objectives and continue preserving and sharing the story of the Royal Navy.

What you can bring

• Experience in a customer-facing role; with retail, catering or sales experience highly desirable.
• A natural ability to spot sales opportunities, combined with the motivation, resilience, and confidence to meet and exceed targets.
• Strong communication skills and a genuine enjoyment of engaging with people, handling objections, and closing sales in a friendly and professional way.
• Basic understanding of Health Safety, Security and Food Hygiene requirements, with a willingness to learn and develop further.
• A positive, proactive attitude with pride in delivering outstanding service every day.

What we offer

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
• 25 days’ annual leave (plus bank holidays) pro rata for part time employees, increasing to 30 days’ annual leave (plus bank holidays) after 5 years’ service, pro rata for part time employees, with the option to purchase additional annual leave.
• Enhanced maternity/adoption and paternity pay.
• Flexible working.
• Employee Assistance Programme.
• Free admission to other national museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.
• A range of other benefits including cycle to work
• Paid reservist leave.

We want you to succeed and showcase your skills and experiences, so if you are invited to interview, we will share our interview questions with you ahead of time. If you would like to have an informal discussion regarding the role, or ask any questions, please contact the Visitor Experience Manager on email ***email_hidden***.

All applicants are asked to apply via https://jobs.nmrn.org.uk/ by midnight on Sunday 21st June. The selection processes will be held on site in Gosport w/c 29th June 2026 .

If you require reasonable adjustments to be made to the application process because of a disability, please contact the People team on [email protected] for support.

This post is subject to a right to work in the UK check. Please note we cannot currently sponsor work visas.