Quality & Market Management Liaison Officer

Job Introduction

The Role

This is an exciting opportunity to join Telford & Wrekin Council’s Care Provider Quality Assurance Team.

This is an extremely varied role that will require you to work reactively and proactively to ensure the quality of the social care services we purchase meet the contract requirements.

You will undertake quality assurance for services delivering care to vulnerable children and adults

Balancing a number of factors in order to make decisions on the welfare and safety of vulnerable people, you will be a resilient, self-motivated individual with attention to detail and will use your organisational and inter-personal skills and knowledge of social care provider services. Working independently, you will address challenging and complex issues in external service provision and negotiate with and manage providers to ensure providers deliver both best value for money and effective services. The role also involves collating data in relation to provision of services for children and young people, so accuracy of data is key. Your understanding of the Council’s cost challenges, operating processes and legislation around both adults and children’s social care to ensure our providers are supporting them to meet their outcomes and enabling them to live well and thrive. Focusing on continuous improvement methodologies you will work closely with Social Care teams, commissioners, partners and wider Council teams to ensure commissioned services are fit for purpose and meet people’s needs.

Key requirements

As a resilient, outcomes driven team player, your excellent communication skills will be invaluable to ensure that the commissioned services meet quality standards. In addition, Council Colleagues and key stakeholders will look to you as a reliable informative member of the team who can organise themselves well.

It is essential that your personal statement shows how your experience and personal skills meet the person specification and explaining why you are the best candidate for this post.

For more information about the role please contact ***email_hidden*** or [email protected]

Please click on the links below to view the job description and person specification.

A CV template is available if you do not already have a CV.

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer

• We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups.

Please note: We do not hold a sponsorship licence for visas.