Digital Optimisation Manager

About the Company

You will be joining a global manufacturing organisation operating across multiple international markets. The business is highly customer-focused, with a strong emphasis on delivering seamless digital experiences and continuous improvement across the customer journey. As part of a central Customer Experience function, you’ll work within a collaborative and forward-thinking environment that prioritises innovation, data-driven decision-making, and digital transformation at scale.

About the Role

As a Digital Optimisation Manager, you will lead the global optimisation development capability, driving improvements in digital performance through A/B testing and experimentation.

Responsibilities

• You will be responsible for managing relationships with optimisation platforms.
• Embedding best-practice testing frameworks.
• Enabling business units to scale their experimentation programmes.
• Working closely with stakeholders across multiple markets.
• Defining optimisation roadmaps.
• Leading test ideation.
• Ensuring consistent governance across all testing activity.
• Managing and developing a team of optimisation specialists.
• Acting as a subject matter expert in conversion optimisation and digital customer journeys.

Required Skills

• Proven experience in digital optimisation, CRO, or experimentation-led roles.
• Strong knowledge of A/B testing tools (e.g. Optimizely or similar platforms).
• Technical capability in JavaScript, HTML, and CSS.
• Experience building and prioritising digital roadmaps focused on customer experience.
• The ability to influence senior stakeholders and collaborate across markets.
• Previous team management or leadership experience.
• Experience in a customer-centric or e-commerce environment.
• A passion for experimentation and continuous improvement will be highly beneficial.

Preferred Skills

Experience in a customer-centric or e-commerce environment and a passion for experimentation and continuous improvement will be highly beneficial.

Pay range and compensation package

• Up to 65K + 20% bonus
• Mobile phone allowance
• A flexible hyrbrid working environment
• Access to leading optimisation and experimentation tools
• Ongoing learning and development within a progressive, digital-first organisation
• Subsidised onsite canteen
• Free shuttle bus to the station during winter months

Equal Opportunity Statement

We are committed to diversity and inclusivity.

Send your cv to ***email_hidden*** if you are interested in hearing more about this role and your fit the above requirements!