Support Assistant

Proposed Interview Date: Week Commencing 22 June 2026

Closing Date: Thursday 18 June 2026

Contract Type: Temporary for one year

Salary: £26,786.83 to £29,170.80

Working Pattern: 36 Hours per week

Location: Dunfermline Crematorium Office

Supporting Statement

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement .

Job Details

This is a support assistant role providing a professional focussed business support service to Fife’s Bereavement Services.

The role involves working in a very busy environment, maintaining computer systems and processes to support service delivery, search and retrieval of information, a high level of customer contact duties including face to face and telephone enquiries, data/word processing, financial transactions, printing, scanning, copying and mail handling.

The post is full time on a temporary basis (36 hours per week/7.2 hours each day) based in Dunfermline Crematorium Office but as part of Fife-wide support team where cover may be required within the Kirkcaldy on occasion. A small element of solo working may be required from time to time.

The Person

Essential qualifications for this post are National 4, SVQ, or 3 Standard Grades or equivalent.

You should have experience of working in an office using current computer-based applications to carry out a range of duties.

Good communication skills are necessary including an awareness of customer care with telephone, email and face to face enquiries.

Key factors essential for this post are:

• You should be a confident user of IT applications, showing ability to use packages effectively and efficiently

• You should be able to work as part of a team or on your own as required

• Experience of working in an office environment is essential for this role

• A working knowledge of a range of office services and procedures

• An ability to provide a regular and effective service

• Confident user of IT applications, showing ability to use packages effectively. Numerical skills

• Accuracy skills and attention to detail

• Ability to maintain confidentiality demonstrating a confidential approach to work

• Problem solving skills

• Time management skills

• Flexible approach to work

• Organisational skills

• Customer Service/care skills with telephone, email and face to face enquiries

• Good Communication skills

• Relationship building skills

• Experience and ability to maintain accurate records

• Interpersonal skills

• Team working skills

Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile

• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.

• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services

• Directorate Information - Council Department information

• Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.

• Alternative Formats - Job information can be made available in alternative formats, to make a request please email: ***email_hidden***

For Further Information Please Contact: [email protected]