Senior Housing Officer

Salary

£50,785 – £55,761 per annum* (dependent on skills & experience) *subject to job evaluation

Contractual hours

Basis

Full Time

Region

Horizon Housing Association

Contract Type

Monday to Friday

Date posted

08/06/2026

Job reference

HZSHOJUN26

Job Title: Senior Housing Officer

Location: This post is based at Horizon’s Livingston office. However, hybrid working is available with this role.

Hour of Work: 35 per week (Monday to Friday)

Horizon Housing Association is part of Link Group Limited. We are committed to supporting the development of diverse communities which include disabled people. We work to provide homes and housing related services which offer the opportunity for people to be independent and have choice and control in their lives. Horizon provide a high quality, customer focused repairs and maintenance service to Horizon’s tenants and customers across central Scotland.

Our values are:

• We are all different, equal and valuable
• Access to housing and services in the community of your choice should not be determined by impairment
• Disabled people have a right to participate fully in society – to be in the mainstream

• Disabled people should have the right to housing, services and facilities to enable independent living

The Role

At Horizon, tenants are at the heart of everything we do. Our people are central to our success, and as we continue to develop and improve our services, we are committed to supporting them to be the best they can be and reach their full potential.

As Senior Housing Officer, you will play a key role in leading the delivery of high-quality housing services, ensuring strong operational performance and positive outcomes for our tenants and communities.

You will provide day-to-day leadership of the Housing and Tenancy Sustainment Teams, supporting staff to deliver effective, customer-focused services across areas including tenancy management, income recovery, estate management and tenancy sustainment.

You will take a lead role in managing complex cases, supporting vulnerable tenants and driving early intervention approaches that help sustain tenancies and reduce risk. Working closely with the Housing and Communities Manager, you will contribute to service improvement, ensuring services are efficient, evidence-led and aligned with Horizon’s strategic priorities.

About You

You will have a minimum of a CIH Level 3 qualification, or an equivalent HNC-level qualification (or be willing to work towards this), alongside a strong understanding of housing management and a commitment to delivering excellent customer service.

You will bring practical experience of managing a wide range of housing management issues, including arrears control, voids, anti-social behaviour and tenant participation. You will also have a sound knowledge of housing legislation, Housing Benefit, Universal Credit and choice-based lettings.

We are looking for someone with experience in a housing association, local authority or similar environment, who is confident managing complex and sensitive situations. You will have experience of handling complaints in line with regulatory requirements and delivering fair, transparent and customer-focused services.

Strong partnership working skills are essential, with experience of collaborating with statutory agencies, voluntary organisations and professional partners to achieve positive outcomes.

You will be an effective communicator with the ability to lead and support a team, build strong relationships and manage a varied workload. A commitment to equality, diversity and inclusion is essential, along with a genuine desire to make a positive difference to people’s lives.

The role requires travel across our operating areas. You must have access to personal transport, including a full UK driving licence, or alternative arrangements that enable you to meet the travel requirements of the post.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a Horizon employee, you'll likely benefit from the following:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year
• Opportunity to buy and sell holiday days
• Enhanced company sick and family friendly pay
• Our apprentices receive apprenticeship scheme consolidated salary increases
• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
• Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options
• Life assurance scheme providing death in service benefits
• Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services
• Access to a Salary Exchange car leasing scheme, subject to the terms of the scheme
• Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• Access to purchase annual corporate clothing vouchers
• Annual flu vaccination
• Access to a credit union savings and borrowing scheme
• Cycle to work scheme
• Access to discounts on mobile airtime plans and much more!

For a full list of benefits available to employees, please see the following link - https://www.horizonhousing.org/work-with-us

You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This post is subject to a Level 1 Disclosure.

Closing Date: 23:59 on Sunday 28 June 2026

Interview Date: Interviews are being held on Wednesday 08 July 2026 at our office in Livingston

How to Apply

Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies, but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.

We would strongly encourage applicants to make their application as authentic to them as possible and ensure that it genuinely reflects the skills and experience that you can bring to the role. AI can be helpful with structuring answers in an application, however if overly relied on, it can risk an application appearing generic and less relevant to the role, which reduces the likelihood of being shortlisted.

Please note that CVs will be considered.

Please notify our recruitment team at ***email_hidden*** if you would like:

• Help accessing the job information
• Need the application details in a different format
• Require any adjustments to the application process to support any disabilities or different needs you may have

We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our interview locations are wheelchair accessible, with step-free access. If you have any specific access requirements, please let us know and we will be happy to support.

As a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.