IT Systems & Support Specialist

Role Overview

We are seeking an experienced IT Systems & Support Specialist to provide onsite and remote technical support across enterprise environments. The role involves supporting end users, managing IT infrastructure, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations.

Key Responsibilities

Provide onsite and remote IT support for end users.

Troubleshoot hardware, software, network, and connectivity issues.

Support Microsoft 365, Active Directory, Azure, VMware, and Citrix environments.

Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.

Manage user accounts, device deployments, and Windows 10/11 migrations

Monitor and support network infrastructure, servers, and connected devices.

Handle incidents and service requests through ticketing systems such as ServiceNow and Remedyforce.

Act as an escalation point for complex technical issues and ensure timely resolution.

Maintain IT documentation and support operational improvement initiatives.

Required Skills & Experience

Proven experience in IT Support, Desktop Support, or Infrastructure Support roles.

Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and Azure.

Experience with VMware, Citrix, ServiceNow, Salesforce, or similar enterprise tools.

Solid understanding of networking concepts and IT infrastructure.

Strong troubleshooting, analytical, and problem-solving skills.

Excellent communication and customer service skills.

Preferred

Experience supporting enterprise or manufacturing environments.

Exposure to network migrations, infrastructure projects, and device lifecycle management.

Why Join Us?

• Be part of a high-impact, detail-driven team within a global organization
• Work with cutting-edge asset security and compliance processes
• Opportunity to create and implement meaningful operational improvements

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to ***email_hidden***