Housing Concierge

Housing Concierge

Salary £26,300 per annum and great benefits including Health Cash Plan

Permanent, full time (37.5 hpw)

Exeter city centre, service based

We can’t offer CoS for this role

Home, a place where you belong

Here at Home Group, we look after vulnerable customers, but also those with quite complex support needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

What you’ll do

- Walking around the building checking CCTV, fire doors and communal areas

- Greeting customers and visitors, picking up repairs or cleaning

- The first line of support for our customers when our wider team or their own support network isn’t around to help!

- Monitor and respond to incidents calmly, quickly and fairly

- Work with colleagues and partners to manage anti-social behaviour

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s Great Places to Work!

You have

- Calmness under pressure with great communication skills

- Passion and experience in supporting others, either personally or professionally

- Good judgement and clear communication

- You recognise when things are about to go wrong and are confident intervening in a sensitive way.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.

The practical bits

- Working on a 4-week (rolling) rota between the hours of 7 am and 8pm. The work includes some weekend working and bank holidays

- We do get together regularly for training and team meetings

- Able to use technology to monitor CCTV, update records and communicate with colleagues

- You must be a self-starter, be able to manage conflict effectively and have a resilient approach to your work.

- You’ll need an Enhanced DBS check done (we pay for it)

What’s in it for you?

- 34 days leave increasing to 39 (including bank hols and a “me day”)

- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more

- Matching pension contribution (up to 7% and life insurance of 3x basic salary)

- Instant pay access with Stream

- 800+ discounts on shops, holidays, days out, tech and more

Find out more

Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

For reasonable adjustments email ***email_hidden***