Operations & Admin Assistant

Beartown Brewery - On Site | Temporary Contract | Part Time

We're looking for a highly organised and proactive individual to join our team on a temporary basis, covering a period of maternity leave. Potential for a permanent contract. This is a fantastic opportunity to become part of a well-loved independent brewery at an exciting time in our growth.

The Role

You'll be at the heart of our day-to-day operations, keeping things running smoothly across order processing, administration, customer communications, and accounts support. You'll also play a key role in helping us develop our use of AI tools - both in terms of data input and identifying ways AI can support and grow our business.

Key Responsibilities

- Processing and managing orders through Brewman, including credits, ullages, empties, and stock adjustments

- Handling customer and trade enquiries via phone and email

- Adding and managing orders for key accounts including website sales, click and collect, and nationwide deliveries

- Supporting the accounts team with data input, Sage, and general finance admin

- Managing APC shipments and coordinating with the warehouse team on packaging days

- Updating the website stock and back office, including voucher codes and refunds

- Engaging with customers on social media - replying to comments and messages on Instagram and Facebook

- Data input and organisation to support the development of our AI systems

- Working with AI tools to identify efficiencies and opportunities to grow this side of the business

What We're Looking For

- Strong administration and organisational skills

- Confident communicator - both written and verbal

- Experience with or a keen interest in AI tools and their business applications

- Comfortable working with data and picking up new systems quickly

- A team player who can support across operations and accounts

- Previous experience in a similar admin, operations, or accounts support role would be an advantage

- Experience with Brewman or Sage is a bonus but not essential - full training will be provided

What You'll Get

- The chance to work for one of the region's most exciting independent breweries

- A varied, hands-on role with real responsibility from day one

- The opportunity to genuinely shape how we use AI as a business

- A friendly, hardworking team around you

To apply, please send your CV and a short cover letter to ***email_hidden***