Customer Relations Manager

One of our clients who are a national foodservice company, are looking for a Customer Relations Team Leader to join their expanding team.

They have an exciting opportunity for a full-time Customer Relations Team Leader to join their

experienced, office-based customer centric team at their head office in Weston-Super-

Mare.

Reporting to one of their Regional Operations Managers, the role will focus primarily on leading

and supporting a team of Customer Relations Executives who are responsible for outbound

engagement with their existing members. The team’s key objective is to build strong relationships,

identify supply gaps, and support their members in achieving cost savings while strengthening

their current supply chains.

You will be responsible for coaching, motivating and developing the team to maximise

engagement, build rapport, and understand their members pain points. This will support the

delivery of their solution with a view of driving commercial opportunities. You will play a key role in

ensuring members receive a consultative and value-driven experience in every interaction.

You must be capable of developing strong working relationships with both internal teams and

external stakeholders, and hold a proactive and enthusiastic attitude to support your team in

identifying and converting opportunities that deliver value to their members.

You will work closely with their admin support team, field based teams, and senior management

team to ensure alignment on member needs, supplier opportunities, and overall business

objectives.

They're looking for someone with experience in leading a customer-focused, outbound

engagement team, with energy and enthusiasm who can lead from the front; you’ll need to be

results-focused with a strong service mindset, allowing you to support your team in delivering

both customer satisfaction and commercial outcomes.

 Proven experience working in a customer relations, outbound calling or account

management environment

 A proven track record in managing and developing a successful team

 Experience in coaching, mentoring and leadership

 Strong ability to build relationships with existing customers and internal stakeholders

 Confidence and ability to support a team in identifying opportunities and driving outcomes

 Strong customer service focus with a commercial awareness

 Driven, organised and service-focused

 Proactive and self-motivated with a positive can-do attitude

 Excellent verbal and written communication skills

Internal

 A passion to build on existing customer focused experience

 Confident, friendly and professional

 Good IT skills, including good knowledge of MS Office (Word, Excel)

 Ability to learn and adapt to internal systems and software

 Strong organisation and prioritisation skills

 Previous experience working in a leadership role within a contact centre or outbound

team

 Experience within purchasing, supply chain or hospitality sectors

 Experience working within supplier or brand owner environments, with a clear

understanding of how these partners operate and add value within the hospitality and

leisure sector

This is the perfect role for somebody who enjoys leading a team, building relationships and

driving customer engagement, and is looking for a position that will allow them to develop both

their leadership and commercial skillset.

For more information contact Nick on ***email_hidden***