Visitor Experience Officer

Being a Visitor Experience Officer is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit. From designing visitor activities, producing programming plans, creating interpretation, ensuring we're using audience data to inform our programming to running events this is a busy and vital role.

Salary: £23,010 for 10-month fixed-term contract (£27,612 per annum FTE)

Contract: This is a fixed-term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 10 months.

Working Pattern: 37.5 hours per week. You will typically work Monday to Friday, with occasional Bank Holidays, weekends and evenings when required.

Interview Date: Thursday 25th June

What it's like to work here:You’ll be reporting to the Senior Visitor Experience Officer within the South Yorkshire and Humber Group based at Wentworth Castle Gardens in Barnsley.

Wentworth Castle Gardens is the only Grade I Registered Parkland and Gardens in South Yorkshire, and you’ll be bringing this to life for our visitors through programming events and activities that make their day the best it can be. Wentworth Castle Gardens is committed to working in partnership with others to become more accessible and to remove barriers for a more diverse range of visitors through the delivery of activities, programming, always-on offers, and interpretation which allows everyone to participate.

What you'll be doing:As Visitor Experience Officer, your main focus will be on providing a great service for visitors by developing a wide range of experiences. With your team of staff and volunteers, you’ll be designing experiences that welcome people and inspire them to really get to know Wentworth Castle Gardens. This will include devising and running events and activities, creating interpretive displays, and other ways of bringing the place and its stories to life for everyone who comes here. You’ll encourage visitors to take a closer look at the gardens and parkland through a range of mediums, support partner-led activities including House Tours, alongside creating new and exciting opportunities for people to get involved.

You will recruit, supervise, and support a team of volunteers, and help ensure their rotas and training are organised. You’re likely to be checking standards of presentation on site, alongside supporting our Marketing team by writing web content and social media posts.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking forWe'd love to hear from you if you’re:

• used to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT: Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme (for roles that meet the salary criteria)

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK

Fixed Term f/t (37.5 hrs pw for 10 mo)