Welcome & Service Team Member

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £13.25 per hour

Contract/duration: 8-week seasonal cover for Summer (end date: 7 September 2026)

Hours/working pattern: 15 hours per week, including weekend and evening working (evening working would be Fridays and Saturdays only)

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here:Reporting to the Senior Visitor Experience Officer, you’ll be part of a team delivering great visitor experiences at the Thames Valley Group (Basildon Park, Greys Court, Nuffield Place). The role will be primarily based at Basildon Park and Greys Court, though some cover at Nuffield Place may be required.

Basildon Park is a 400-acre estate near Reading with picturesque parkland walks and a restored 18th-century mansion house. Greys Court, near Henley-on-Thames, features a 16th-century house set in the grounds of a medieval fortified residence, with beautiful walled gardens and estate walks. Nuffield Place, between Henley-on-Thames and Wallingford, is the curiosity-filled former home of William Morris, founder of Morris Motors, and his wife Elizabeth.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

Who we're looking forWe'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme (for roles that meet the salary criteria)

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK

Fixed Term p/t (until 07/09/26)