Account Manager

Company Description

Heart & Soul Studio is dedicated to infusing joy into both significant celebrations and everyday moments through thoughtfully designed products. As a global supplier, the studio provides stylish, innovative items for special occasions, serving both retail and catering clients with personalized solutions for a range of budgets and briefs. While widely recognized for its bespoke Christmas crackers and long-standing international reputation in this niche, Heart & Soul Studio also offers gift tags, gift wrap, paper tape, games and more. Every product is crafted with a focus on quality, creativity, and memorable experiences, ensuring that each occasion feels unique and enjoyable. Operating under its new name while continuing the legacy of Celebration Crackers, the company blends tradition with fresh design

perspectives.

Role Description

This is a part-time, on-site Account Manager role based in Poole. The Account Manager will manage and grow relationships with retail and catering clients, acting as a primary point of contact for orders, queries, and product guidance. Daily responsibilities include processing and tracking orders, coordinating timelines with internal production and design teams, and ensuring accurate product specifications and pricing. The role will also involve preparing quotes, maintaining account records, monitoring sales performance, and identifying opportunities for upselling and cross-selling. The Account Manager will handle routine client communication via email, phone, and in person, support issue resolution, and contribute feedback to improve service quality and product offerings.

What we are looking for

• Experience in account management, customer service, or client-facing roles, preferably within retail, FMCG, or a creative products environment.
• Strong communication, relationship-building, and negotiation abilities, with a professional and courteous approach to client interactions.
• Solid organizational and time-management skills, with the ability to manage multiple client accounts, deadlines, and priorities accurately.
• Comfort using CRM systems, order management tools, and common office software (e.g., spreadsheets, email, and presentation tools).
• Attention to detail and accuracy in handling orders, pricing, and documentation, with a proactive approach to problem-solving.
• Ability to work effectively on-site in Poole as part of a small, collaborative team in a fast-paced, seasonal business.
• Previous experience in gifting, seasonal products, events, or hospitality is an advantage but not required.
• Relevant education or training in business, sales, marketing, or a related field is beneficial, or equivalent practical experience.

Please submit your application to ***email_hidden*** with CV and a cover letter, let us know what excites you about this opportunity & what experience you can bring to this role.

We will be reviewing and processing applicants as they come in so don't wait to submit your application.