Customer Support Co - ordinator

Location: Halifax, Elland, HX5 9JP

Hours: Full-time

Working Pattern: On-site 5 days per week

Contract: Fixed-term, up to 6 months (with potential to extend)

careers.asafe.com

Are you a customer service co-ordinator or administrator who thrives in a varied, fast-paced environment where no two days are the same?

At A-SAFE, we design and manufacture world-leading safety solutions that protect people, infrastructure and assets across the globe. As a Customer Service Co-Ordinator within our Sales team, you will be at the heart of how the team gets things done - keeping orders moving, paperwork in order, and our partners and internal teams well supported.

This is an on-site role at our state-of-the-art HQ in Halifax. You will sit within our Customer Service area working alongside our existing co-ordinator, with regular touchpoints across our wider International team.

How you will make an impact

• You will manage order entry and processing across our International team, making sure orders flow smoothly from receipt to dispatch.
• You will chase orders to make sure they go out on time, working closely with the relevant internal teams.
• You will prepare customs and export documentation accurately and on schedule.
• You will own the international sales inbox - reviewing, prioritising and either responding or routing the right work to the right person.
• You will take inbound calls on the international phone line (a small volume each day).
• You will process any non-conformance reports (NCRs) and follow them through to resolution.
• You will provide general administrative support to the wider Customer Support and International team.
• You will build strong working relationships across our partner network, sales colleagues and internal teams.

What we are looking for

• A solid background in customer service co-ordination, administration or a similar office-based role.
• Strong Microsoft Word and Excel skills - you will use these daily.
• Excellent written and verbal communication.
• Confidence handling order processing and detail-heavy admin.
• Comfort with varied workloads and shifting priorities.
• A self-starter who can work autonomously and stay positive when the workload moves fast.

You will also bring

• A professional, friendly approach when dealing with internal teams and partners.
• Ownership of the work in front of you - you take responsibility and follow through.
• Empathy and the ability to manage expectations effectively.
• A team-first mindset - you support colleagues and pitch in where needed.
• Resilience and adaptability - one day can be quiet, the next is go-go-go.

Desirable experience

• Exposure to a CRM system (training provided).
• Experience in a manufacturing, distribution or international/export environment.
• Working knowledge of customs or export documentation.
• Previous experience in a fast-paced administrative or order-processing role.

Why you will love working with us

You will join a growing global business with fantastic products and a genuinely brilliant team culture. Our HQ is a modern, state-of-the-art environment, with talented people and the kind of variety that makes the days fly by. You will get exposure to a vibrant International team, a real opportunity to develop and the chance to make a difference from day one.

If you enjoy keeping things moving, building strong working relationships and being part of a team that takes pride in what they do, this is an opportunity worth applying for.

Benefits

• A subsidised on-site gym, available for all colleagues.
• Flexible start and finish times to fit around you and your lifestyle.
• Enhanced Maternity, Paternity and NICU pay.
• 25 Days holiday plus bank holidays with the option to buy more
• Cycle to work scheme, Specsavers vouchers, long service rewards, EAP

For more information on our benefits, please see our benefits booklet.

Our story started in 1984, when A-SAFE set out to solve real workplace safety problems with better, more innovative products. Today, our solutions protect people, assets and operations for brands globally.

We remain a family-owned business, built on strong values and long-term relationships. If you want to know what we stand for, you can learn more about our story and values.

Our HQ in Elland, Halifax, is home to cutting-edge manufacturing technology and modern offices that reflect the quality of what we do. You can take a virtual look around with our 3D tour.

A-SAFE has grown organically over the years and now supports more than 6,000 customers across 50 countries. We are proud to work with global names such as Amazon, Coca Cola and BMW. You can explore more of our Customer Success Stories here.

If you require the application form in an alternative format or need adjustments during the recruitment process, please contact us at ***email_hidden***.

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