Domestic Abuse Helpline Team Leader

A rewarding opportunity for a compassionate Domestic Abuse Helpline Team Leader with safeguarding, helpline, supervision, case management and community support experience.

If you’ve also worked in the following roles, we’d also like to hear from you: Domestic Abuse Service Manager, Domestic Abuse Support Manager, Frontline Services Team Leader, Helpline Team Leader, Community Support Team Leader

IMPORTANT INFORMATION: Due to the sensitive nature of this role, we will be considering female applicants only, in accordance with the provision of the Occupational Requirement (Equality Act 2010, Schedule 9, Part 1).

SALARY: £34,141 pro rata (Actual Salary for 22.5 Hours per Week £20,485 per annum) + Benefits

LOCATION: Luton, Bedfordshire

JOB TYPE: Part-Time, Permanent

WORKING HOURS: 22.5 Hours per Week

JOB OVERVIEW

We have a fantastic new job opportunity for a Domestic Abuse Helpline Team Leader to coordinate a specialist helpline and community domestic abuse support service.

As the Domestic Abuse Helpline Team Leader you will supervise advisors and volunteers, oversee referrals, allocate cases and maintain accurate records.

The Domestic Abuse Helpline Team Leader will work with partners, monitor outcomes, support policy development and promote safeguarding, empowerment and inclusion.

APPLY TODAY

Ready to make your next career move? Apply Now for our Recruitment Team to review.

DUTIES

Service Coordination: Supervise helpline advisors and volunteers, ensuring cases are allocated and services run efficiently

Referral Management: Review referrals and ensure decisions are consistent, appropriate and properly recorded

Performance Monitoring: Help ensure key performance indicators, service standards and agreed outcomes are achieved

Case Management: Oversee accurate data recording on the case management system

Policy Support: Support the development and review of service delivery policies and procedures

Partnership Working: Develop pathways with external agencies and service providers

Staff Management: Manage staff performance, reviews, development needs and any issues through appropriate policies

Service Flexibility: Participate in the out of hours rota and support refuge services when required

CANDIDATE REQUIREMENTS

ESSENTIAL

Values Alignment: Ability to demonstrate values including diversity, inclusion, collaboration, advocacy and innovation

Relevant Qualification: A good standard of education and a relevant qualification in social work, care management, housing, management or a related field

Staff Management: Experience managing staff to deliver focused services and achieve defined outcomes

Frontline Supervision: Experience supporting and coordinating a frontline team with a diverse caseload

Policy Knowledge: Experience reviewing or developing operational policies in line with legislation and best practice

Communication: Excellent written, verbal and interpersonal communication skills

Organisation: Strong time management, planning and problem-solving skills

Professional Standards: Understanding of data protection, confidentiality, professional boundaries and safeguarding

DESIRABLE

Domestic Abuse Knowledge: Knowledge of issues affecting women, children and young people experiencing domestic violence

Safeguarding Knowledge: Safeguarding adults and children qualification for group five or six, or safeguarding lead experience

Trauma Informed Practice: Knowledge of trauma informed responses and relevant support interventions

Partnership Experience: Experience working with specialist and non-specialist domestic violence agencies

Mobility: Valid driving licence with access to a car for business use

BENEFITS

25 days annual leave + bank holidays

Flexible working arrangements

Comprehensive health coverage, including dental, optical, physiotherapy, chiropractic and more

Free health coverage for employees’ children under 18

24/7 GP advice line and virtual doctor services

Free counselling, including 24/7 hotline, up to six face-to-face sessions and clinical supervision

NHS prescription reimbursements

Personal accident cover, including dental trauma

Exclusive discounts on food, cinema, gym, tech, travel and more

Birth & Adoption Grant for life event support

Monthly paid wellbeing hour

A friendly and supportive team

Training, career development and progression opportunities

This role requires a DBS check

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14790

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