Customer Service Advisor

Dartford

Ref: VA3890

Benefits

• Competitive salary plus performance related bonus
• 29 days holiday including public holidays plus additional days with service
• Pension contributions
• Referral bonus scheme
• Enhanced parental leave
• Enhanced sick pay
• Wagestreama Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• VIP Awards colleague recognition scheme
• Cycle to work scheme
• Benefits App virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
• Steer Academy provides accredited ongoing training paid for by the business
• Opportunities for career progression

At Steer Automotive Group, were committed to doing things the right way delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in all that we do.

Were looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre. In this role, youll play a vital part in delivering an exceptional experience for every customer from first contact to vehicle collection.

Key Responsibilities

• Greet customers warmly, both in person and over the phone
• Manage repair bookings, vehicle handovers, and updates throughout the process
• Liaise with technicians, insurers, and suppliers to ensure smooth communication
• Handle queries and resolve any issues promptly and professionally
• Keep accurate records and maintain a high level of attention to detail

What Were Looking For

• Proven experience in a customer service or administrative role (automotive industry experience beneficial but not essential)
• Strong communication and interpersonal skills
• Ability to remain calm under pressure and handle multiple tasks efficiently
• Good IT skills and the ability to learn new systems quickly
• A genuine passion for delivering great service

What We Offer

• Competitive salary with performance-based bonus opportunities
• Ongoing training and career development
• A supportive, team-focused working environment

If youre motivated by providing exceptional service, enjoy working in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, wed love to hear from you. Apply today and be part of our customer-first team.