Health Care Support Worker - Diabetes Education

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email ***email_hidden***

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy . For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

Supporting the delivery of community-based diabetes education, this role helps individuals develop the skills and confidence to self-manage their condition. Working alongside a multidisciplinary team, you will deliver engaging group and one-to-one sessions, promote healthier lifestyle choices, and improve access to education across local communities.

You will also support referral pathways, monitor outcomes, and contribute to service development—playing a key role in improving diabetes care and patient wellbeing across the region.

Main duties of the job

Deliver diabetes education sessions (group and one-to-one) within community settings.

Support individuals to develop self-management skills and make informed lifestyle choices.

Promote and deliver structured programmes such as DESMOND and other education modules.

Manage referrals, triage patients, and coordinate education sessions.

Monitor, record, and report on patient outcomes and programme effectiveness.

Signpost patients to appropriate health, social, and community services.

Work collaboratively with multidisciplinary teams and community partners.

Contribute to service development, quality improvement, and patient-centred care.

Support training and awareness of diabetes education across community services.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Qualifications

Essential criteria

• Health/Social care experience NVQ Level 4
• Microsoft 365 applications

Desirable criteria

• Knowledge of diabetes education programs

Experience

Essential criteria

• Experience of meeting individuals with diabetes educational needs
• Experience of working in a multidisciplinary team

Desirable criteria

• Knowledge of sign posting to health care & lifestyle services
• Experience of coordinating programs of care or service delivery

Skills & Attributes

Essential criteria

• Excellent organisational, time management and ability to prioritise work
• Able to travel within geographical area to deliver education

Desirable criteria

• Understanding behaviour change and motivational techniques