MSK Hub Administrator - Internal

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

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Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email ***email_hidden***

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy . For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD

The role of the MSK Hub is to enable a self-referral option for people to all MSK services within ABUHB.

Clinical review of self-referrals is undertaken to ensure that people are directed to the right team at the right time and wherever possible provide timely access to information and advice to support people to self-manage their MSK condition.

The hours are 30 hours over 4 days (Monday - Friday)

Main duties of the job

Our administrators are a key part of the experience for people using our services, an essential team member to support clinical staff and a vital part in information collection on the quality, outcome and value of the service we deliver.

We are looking for compassionate, problem-solving administrative staff and we will be keen to support development by senior administrative staff and clinical managers.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Experience

Essential criteria

• Previous clerical experience and administration processes
• Experience of dealing with the general public
• Detailed knowledge of Myrddin
• Knowledge of CWS
• Proficient in use of software packages including Microsoft Word, Excel and Outlook

Desirable criteria

• Knowledge of WG guidelines in relation to waiting times
• Understanding of Health Board policies and procedures

Other

Essential criteria

• Experience of working without direct supervision but with access to a supervisor.
• Ability to sit, wear a telephone headset and use VDU equipment for a substantial proportion of working time
• Ability to work as part of a team

Desirable criteria

• Welsh Language Skills

Values

Essential criteria

• Flexible to the needs of the service.
• Demonstrate a commitment to achieving high quality standards of work.

Qualifications &/or Knowledge

Essential criteria

• Good standard of education to level of GCSE or NVQ or equivalent.
• Knowledge of administrative procedures and systems,
• Evidence of continuous professional development

Desirable criteria

• Customer service training