Customer Service Advisor

Be the Voice That Makes the Difference

We're looking for a confident and customer-focused

Customer Service Advisor to deliver exceptional after-sales support for our clients and their customers.

If you thrive on helping people, solving problems, and creating positive experiences for your team as well as customers and clients, you'll feel right at home in this fast-moving, service-driven environment.

About The Role

In this role, you will handle service requests, communicate with clients and their customers, maintain clear contact across multiple channels, and keep customer records accurate and up to date.

Working as part of our Claims Department, you will play a key part in ensuring every interaction is handled professionally, courteously, and in a way that exceeds expectations. You'll be responsible for providing outstanding after-sales care, ensuring that customer queries and claims are processed efficiently and effectively.

You will also:

• Communicate clearly and professionally with internal teams, clients, and customers via phone, email, and systems
• Maintain and update operational databases and bespoke client systems with accuracy and attention to detail
• Build and maintain strong knowledge of service agreements, processes, and products
• Make confident decisions to achieve the best outcomes for customers and clients
• Support team performance by collaborating and assisting colleagues during busy periods
• Contribute to continuous improvement by embracing new processes and ways of working

For further details about the role, please refer to the More Information button, or via : https://jobdescriptions.castelangroup.com/

What You'll Bring

You'll make confident decisions, support your colleagues, and bring a proactive, can-do attitude to every interaction.

Your ability to stay organised, informed, and professional will help you shine. You'll take ownership of your performance, maintain high standards, and always look for ways to improve the service you provide.

We're looking for someone who:

• Has strong communication and customer engagement skills
• Is highly organised with excellent attention to detail
• Demonstrates problem-solving ability and sound decision-making
• Works collaboratively and supports others in achieving team goals
• Is confident using Microsoft Office and internal systems
• Has GCSE Maths and English (or equivalent)
• Is motivated to learn, develop, and grow within the role

What You'll Be Part Of

You'll be part of a supportive team that values high standards, collaboration, and continuous improvement. We encourage personal growth, knowledge sharing, and professional development, with opportunities to support training and coaching within the team over time. With a strong focus on company culture and delivering excellent service, this is a role where your customer-first mindset truly makes an impact.

Salary

Starting at £25,610, rising to £26,000 after successful completion of probation.

What's In It for You?

Alongside salary and pension, you'll enjoy:

• 24/7 GP access for you and your household
• Discounts on cinema tickets, major retailers, and national brands
• Career development and progression opportunities
• Employee of the Month awards and celebratory events
• Onsite Mental Health First Aid support
• Staff socials, wellbeing initiatives, and charity fundraising
• Free onsite parking (locationdependent) and excellent transport links
• Employee Assistance Programme for counselling,financial, and legal support

If the description fits you and you are still interested in applying, please send your CV and cover letter to: ***email_hidden*** or through our careers page/jobs boards.