IT Apprenticeship

Baltic Apprenticeships

Baltic Apprenticeships are excited to be working with Jones AV to hire a passionate and motivated IT Support Technician Apprentice to join their growing team.

Jones AV are a leading technology solutions provider specialising in IT infrastructure, networking, audio-visual systems, and managed technology services. As a Certified B-Corp organisation, they are committed to delivering exceptional service whilst maintaining the highest standards of social and environmental responsibility. Working at Jones AV means becoming part of an innovative, supportive team where professional development and career progression are actively encouraged.

This is an exciting opportunity for someone with a genuine interest in technology who is looking to launch a long-term career in IT support and infrastructure. Whether you have previous hands-on experience in an electrical environment or simply a strong passion for technology, you'll gain invaluable real-world experience while working alongside experienced professionals.

In this role, you’ll work towards your Level 3 IT Support Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job

Providing first-line and second-line IT support to internal and external users through a variety of channels including face-to-face support, telephone, email, Microsoft Teams, and ticketing systems
Assisting users with troubleshooting hardware, software, and networking issues
Supporting the installation, configuration, maintenance, and upgrade of IT hardware including PCs, laptops, components, switches, firewalls, networking equipment, Cat6 cabling, and fibre infrastructure
Learning how to diagnose and resolve technical issues using industry-standard diagnostic tools
Supporting the deployment, configuration, updating, and monitoring of Microsoft operating systems, Microsoft 365 services, and specialist software applications
Assisting with IT security administration including password resets, Multi-Factor Authentication (MFA), user account management, anti-virus configuration, and security best practices
Working within agreed Service Level Agreements (SLAs) to ensure timely resolution of support requests
Accurately documenting support activities, troubleshooting steps, and resolutions within ticketing systems
Assisting with system upgrades, hardware rollouts, and infrastructure projects
Supporting network maintenance and monitoring activities under the guidance of senior engineers
Learning how to manage and escalate support tickets effectively
Collaborating with team members to deliver exceptional customer service and technical support

Desired Qualities, Skills and Knowledge

A genuine passion for IT and technology, with a keen interest in hardware and systems
Strong problem-solving abilities and an eagerness to tackle technical challenges
Basic knowledge of Microsoft applications and networking fundamentals
Excellent communication and interpersonal skills
Ability to work effectively both independently and as part of a team
Organised and detail-oriented approach to work
Positive attitude with a willingness to learn and develop new skills
Strong customer service mindset
Full UK driving licence desirable but not essential
Grade 4/C in Maths GCSE and 5/C in English GCSE is required for this programme

Salary, Hours & Benefits:

Salary of £16,000 per annum
Monday to Friday working pattern
Working hours: 9:00am – 5:30pm
20 days annual leave plus 8 bank holidays
Your birthday off every year
Company events and team activities
Exciting progression opportunities within the business
Opportunity to gain industry-recognised qualifications and certifications
Work for a Certified B-Corp organisation committed to making a positive impact
Supportive and collaborative team environment
Hands-on experience with modern technologies and infrastructure solutions
As your role progresses, it will involve travel and onsite installations across the UK and Europe

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

Baltic Apprenticeships’ IT Support Technician Level 3 programme is designed to equip apprentices with the technical and professional skills required to succeed in a modern IT support environment.

Throughout the apprenticeship, you will develop knowledge and experience in:

IT fundamentals and troubleshooting
Operating systems and device support
Networking and infrastructure basics
Cyber security principles
Customer service and communication
Microsoft 365 and cloud technologies
Ticketing systems and IT service management
Hardware and software support processes

Your apprenticeship training will combine workplace learning with expert-led sessions from Baltic Apprenticeships to support your development and progression throughout the programme.

To apply, please submit your CV explaining your interest in the role and what you hope to gain from an apprenticeship with Jones AV. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT

Vacancy Information

Location

Chester

Postcode

CH41 4FN

Programme

ICT Support Technician - Level 3

Salary

£16,000 - £18,000

Reference

J-014110