Customer Service Advisor

A fantastic opportunity for a customer-focused Customer Service Advisor with excellent communication skills, computer literacy, Excel knowledge and a passion for delivering exceptional support.

If you’ve also worked in the following roles, we’d also like to hear from you: Call Centre Agent, Customer Support Advisor, Customer Care Advisor, Contact Centre Agent, Customer Service Representative, Client Services Advisor

SALARY: £26,624 per annum (£12.80 per Hour) + Benefits

LOCATION: Scarborough, North Yorkshire (Close to A64, Seamer Train Station and Free Parking Onsite)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 40 Hours per Week

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor to join a busy customer service and returns team within an established online retail environment.

As a Customer Service Advisor you will handle calls and enquiries, provide excellent customer support, process orders and payments, and help customers with returns, exchanges, delivery updates and product sizing information.

The role requires strong communication skills, attention to detail, computer literacy and the ability to multi-task while maintaining a professional telephone manner.

This Customer Service Advisor role is ideal for someone who enjoys working as part of a team, can work independently when required and takes pride in achieving the best outcome for customers.

APPLY TODAY

Ready to make your next career move? Apply Now for our Recruitment Team to review.

DUTIES

Customer Enquiries: Respond to all calls and enquiries in line with department standards and expectations

Customer Support: Provide exceptional support to achieve the best outcome for customers using internal bespoke systems

Order Processing: Create customer orders and process payments accurately

Returns And Exchanges: Work through customer returns and exchanges in a timely and professional manner

Parcel Tracking: Track parcels and liaise with couriers to follow up on delivery progress

Product Information: Accurately measure garments to provide sizing information to customers

Customer Experience: Maintain a high standard of in-house service across various customer service functions

Team Support: Work effectively as part of the team while also managing tasks independently

CANDIDATE REQUIREMENTS

Customer Service Focus: Passionate about delivering exceptional customer service

Attention to Detail: Able to demonstrate a high level of detail consciousness

Communication Skills: Excellent telephone manner with confident and professional engagement

Customer Needs: Able to successfully meet the needs of customers

Multi-Tasking: Able to manage multiple tasks efficiently during busy periods

Teamwork: Able to work as part of a team and independently

Computer Literacy: Confident using computers with proficiency in Excel

Flexibility: Able to work on a rota basis with some flexibility

BENEFITS

Free onsite parking

Staff discount

Store discount

Casual dress code

28 days holiday, including bank holidays

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14789

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