Case Adviser

Case Adviser (111710-0626)

Location

University of Warwick Campus, Coventry

Department

People Team

Position Type

Permanent

Salary

£35,608 to £46,049 per annum

About the Role

Informal Queries

• For informal queries about the role, please contact Sue Horner (Head of Case Management) at ***email_hidden***.

Flexible Working

• We will consider applications for employment on a part-time or other flexible working basis (e.g. job share), despite the position being advertised as full-time.

Join our People Team and be a part of our newly formed Case Management function, playing a key role in delivering a high-quality, consistent and efficient employee relations service.

You’ll be responsible for managing a varied caseload of formal employee relations matters, including disciplinaries, grievance, performance and sickness cases. Acting as the first point of contact for allocated cases, you will take ownership of processes from initial triage through to resolution, ensuring all activity is managed in line with policy, employment law and best practice.

There will be a particular focus on delivering a consistent case management approach, maintaining high-quality documentation, and providing clear, practical advice to managers and stakeholders. You will work collaboratively with Case Managers, People Partners and other colleagues to ensure cases are handled fairly, efficiently and with a strong focus on outcomes. This role is critical in supporting a standardised and professional service, contributing to improved employee and manager experience across the organisation.

You will also play a role in identifying risks, spotting trends and supporting continuous improvement across the case management service.

In this role, your days will be varied, offering lots of opportunity to develop your knowledge, build expertise and gain exposure to a wide range of employee relations matters.

About You

This position would suit a proactive, organised and resilient individual looking to develop or deepen their experience in employee relations within a fast-paced and varied environment.

You will have strong communication skills and, whilst independently managing your own caseload, will also bring a collaborative and team-focused approach—recognising the importance of consistency and shared practice.

You should have the ability to manage competing priorities, maintain accurate and high-quality documentation, and apply sound judgement when supporting case decisions.

You will need to be comfortable working with a range of stakeholders, including managers and trade unions, have a keen eye for detail, and be committed to delivering a fair, practical and solutions-focused service.

For details on the experience and skills required, please refer to the

About the Department

This role lies within the People Partnering team who are supported by the People Operations team and Centres of Excellence including Employee Relations, Talent and Development and Reward.

You’ll join a growing team of dedicated professionals who are constantly looking to improve and provide the best service possible to their stakeholders.

The team are dedicated to enabling colleagues within the institution to achieve their maximum potential and deliver the University’s three pillars: excellence, financial sustainability and rankings and reputation.

About the University

We are a world-leading research-intensive university founded in 1965. We are ranked 74th in the world and 9th in the UK.* Additionally, 92% of our research is rated world-leading or internationally excellent.**

Find out more about us at warwick.ac.uk/about/.

• World University Ranking 2026, Complete University Guide 2026

** Research Excellence Framework 2021

How to Apply

CLOSING DEADLINE: Thursday 18th June 2026 at 11:55pm (UK Time)

To apply, please click APPLY below and submit your application by the closing deadline.

You will be asked to include a CV and cover letter. Within these documents, please:

1. Outline your employment and education history (including your most recent employment).

2. Outline the reasons for your interest in this position.

3. Demonstrate how you meet the requirements of the role with clear reference to each of the essential and desirable criteria in the

• Interview Date: 29th and 30th June 2026
• Start Date: 1st July 2026

Applications must be submitted by the closing deadline - you will not be able to submit an application form even if you opened it before the stated deadline. Only applications submitted through our Careers Portal will be considered.

You are welcome to include any careers breaks you may have taken (e.g. parental/caring/long-term sick leave).

Please note that if you do not evidence the essential criteria, the hiring panel may not be able to shortlist your application. For guidance on how to format a cover letter, see here.

What we Offer

We provide a comprehensive range of benefits, including:

• An attractive pension scheme.
• 30 days holiday plus University Christmas closure.
• Generous parental/adoption leave policy.
• Onsite childcare facilities.
• Excellent learning and development opportunities.

We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements. For more information, see here.

We are proud to be a Living Wage employer.

Our Commitment to Inclusion

To find out more about our commitments to equality, diversity, and inclusion, please see: Our Commitments | University of Warwick

Right to Work in the UK

If you do not yet have the right to work in the UK and/or are seeking sponsorship for a Skilled Worker visa, please follow this link which contains further information about obtaining the right to work in the UK.