Club Receptionist (Customer Service

Receptionist- Nile Wilson Gymnastics Leeds

Job Title: Club Receptionist (Customer Service)

Reports To: Operations Lead / RGM

Location: 2 Elmfield Way, Bramley, Leeds, LS13 4UD

Level/Salary Range: From £11.56 - £13.00 depending on age and experience

Position Type: 27 hours a week 3.30-8.30 Mon-Fri and 8.30-3.30 Saturdays

Applications Accepted By E-mail: ***email_hidden***

Reporting to the Operations Lead and working alongside the Leeds team, you will be responsible for the day-to-day customer service and administration and will be the first point of contact for our member and general public enquiries including taking phone calls and greeting customers.

Training will be given for all our systems as well as for our programmes. You will be capable of operating in line with our standards and procedures while delivering a first-class customer service experience. Your time will be spent on site at our Leeds site.

Why Work with Us?

Our vision is to run gymnastics clubs around the country that Change the Game, delivering unique and more engaging activities balanced against requirements of the gymnastics programs. We are striving to look at things in a different way and increase participation in gymnastics at all levels. From pre-school to adults, the experience in the gym is based around putting a smile on everyones faces.

The recreational program will increase in order to fill spaces on waiting lists and get as many people as possible involved in this incredible sport. We believe we can make the local gymnastics club a centre for a familys recreational time during any week.

Person Specification

We are looking for a confident welcoming individual with a keen eye for detail and excellent organisational and customer service skills. Self-driven, you will enjoy working as part of a busy team but will also be able to manage your own work and be ultimately responsible for the customer service and some customer administration including taking payments for Leeds. You will have experience of direct customer communication and complaints handling. Nile Wilson Gymnastics value its people and encourage a welcoming development culture with a focus on individual wellbeing.

KPIs

• General Customer Service for the Leeds Club
• Taking payments

Role and Responsibilities

• Communication with members in person, over the phone and by email
• Assisting with stock checks / kit levels
• Ensure all customer onboarding policies and procedures are adhered to in line with company policies and BG Guidelines
• Communication with Parents / Guardians
• Attend NWG Leeds events
• General housekeeping duties

No agencies please. All application queries please send to ***email_hidden***.

Due to the nature of our work you may be required to submit a DBS check. We are proud of our affiliation with British Gymnastics and encourage as well as comply with all required Safeguarding standards.

Due to the high volume of applications, we can only contact shortlisted candidates - many thanks.