Cafe & Deli Team Leader

Team Leader – Deli, Café & Retail

Instow, North Devon | £14.75 per hour | Permanent Position

Join Our Award-Winning Seaside Team

Are you a natural leader who loves great food, delivering exceptional customer experiences and developing people?

We're looking for an enthusiastic Team Leader to join our thriving deli, café and retail food hall in beautiful Instow, North Devon.

As a long-established independent family business, we've been serving our community since 1926 and have built a reputation for quality, hospitality and outstanding customer service. Every day is different, and you'll play a key role in helping us deliver memorable experiences for our customers while supporting and inspiring our team.

Why Join Team Johns?

Sociable daytime trading hours

Stunning seaside location with incredible views

Friendly, supportive and fun working environment

Permanent contracted hours year-round

Staff tips

Free food and drinks on shift

30% staff discount

Enhanced holiday entitlement with service

Opportunities for progression within a growing independent business

About the Role

Working closely with the management team, you'll help oversee the day-to-day operation of our busy café, deli and retail food hall.

This is a hands-on leadership role where you'll be leading by example, supporting the team through busy trading periods and ensuring every customer receives outstanding service.

Key Responsibilities

• Supporting the management team with daily operations
• Leading, motivating and developing team members
• Delivering exceptional customer service and creating memorable experiences
• Driving sales through product knowledge and customer engagement
• Maintaining high standards of presentation, cleanliness and compliance
• Supporting stock control, merchandising and operational performance
• Assisting with training and coaching team members
• Handling challenges confidently and professionally
• Contributing ideas to help improve and grow the business

What We're Looking For

You'll be energetic, organised and passionate about both people and food, with the confidence to lead from the front.

Essential Skills & Experience

• Previous supervisory or team leadership experience
• Strong hospitality and customer service background
• Experience working in a fast-paced environment
• Excellent communication and organisational skills
• Ability to motivate and support others
• Passion for quality food, drink and local produce
• Comfortable using IT systems and digital platforms
• Flexibility to work weekends and support peak trading periods

Desirable Experience

• Experience across both hospitality and retail environments
• Restaurant floor management or maître d' experience
• Barista skills
• Kitchen experience or willingness to learn
• Level 2 Food Safety qualification

You'll Thrive Here If You...

• Lead with positivity and professionalism
• Enjoy building strong team culture
• Love delivering outstanding customer experiences
• Bring energy, enthusiasm and initiative to work every day
• Have a commercial mindset and enjoy driving sales
• Enjoy variety and thrive in a busy environment

Hours & Contract

• Permanent position
• Minimum 30 hours per week over 5 days
• Includes at least one weekend day
• Additional hours available during holidays and peak trading periods
• Daytime trading hours supporting work-life balance

Ready to Join Team Johns?

Apply with your CV and a covering letter to ***email_hidden*** telling us:

• Why you'd be a great fit for Team Johns
• What makes you stand out from other applicants
• Your hospitality and retail experience
• Any experience leading busy restaurant, café or front-of-house teams

We'd love to hear from passionate people who want to be part of something special.