Housing Officer

Housing Officer

£33,475 per annum | Bristol, South Gloucestershire & North Somerset patch | Hybrid

Full Time | Permanent | 37 hours per week

Your Empathy. Our Communities. Homes for Good.

A good home is more than four walls. It’s the start of everything — stability, confidence, a place to belong. As a Housing Officer at Curo, you’ll be the person residents know by name. The first point of contact when something matters. The reason a tenancy works, an estate looks cared for, and a neighbourhood feels like home.

This is field-based housing management at its most rewarding. You’ll look after a patch of 450–650 customers, dividing your time between visits, sign-ups, estate inspections, casework and partnership meetings. You’ll be trusted to plan your own week, run your own caseload, and make decisions that genuinely shape how people experience their home.

What You’ll Be Doing

• Acting as the primary relationship manager for your patch — building trust, resolving issues, and keeping tenancies on track
• Running tenancy audits, sign-ups, viewings, mutual exchanges and fixed-term renewals
• Tackling tenancy breaches early and fairly, balancing accountability with sustaining tenancies wherever possible
• Walking your estates regularly, checking standards and holding contracts to account for the quality of communal services
• Identifying safeguarding concerns and making the right referrals, working closely with statutory partners
• Leading resident engagement and community development that brings your patch to life
• Handling cases involving harassment, hate incidents or tenancy fraud, supported by our specialist teams
• Signposting customers to support around money, employment, training and wellbeing

More About You

You’re a confident, capable housing professional who enjoys being out in your community and trusted to manage your own time. You can have a difficult conversation without losing the relationship, and you know when to push, when to listen, and when to bring in support.

To Need The Following To Help You Be Successful

• Experience in housing management, social housing or a comparable customer-facing service delivery role
• Working knowledge of housing law and good practice, including handling tenancy breaches
• A confident communicator who can build trusted relationships with residents, colleagues and external partners
• A full UK driving licence and access to a suitable vehicle (the patch can’t be covered without one)

It's not essential but it helps if you also have:

• A relevant professional qualification (CIH or similar)
• Experience supporting vulnerable customers or working in a regulated service environment
• Knowledge of safeguarding principles and procedures

What You’ll Get In Return

Beyond a competitive salary and the chance to make a real difference every day, you’ll get:

• 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Hybrid working with regular time out on patch and at our Bath HQ
• Flexible benefits which might include a Health Cash Plan
• Access to an Employee Assistance Programme for your own wellbeing

About Curo

We’re a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We’re proud to be among the UK’s top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers.

We’re committed to making our recruitment process accessible to everyone — if you need any adjustments to help you apply or interview, please contact our recruitment team at ***email_hidden***