Digital Support Apprentice

About Harris Vehicle Hire

Established in 2021, Harris Vehicle Hire is the newest addition in a long line of family-owned businesses dating back to the early 1960’s. Based in West Lothian, Harris Vehicle Hire provides vehicle hire services to both public and private sectors and specialises in van rental. With 25 years’ experience in the industry, the business has all the necessary tools to meet any demand across a wide variety of fleet requirements.

What will I be doing?

• Provide 1st line support by responding to enquiries and managing rental bookings, ensuring effective use of internal Excel-based systems and maintaining a positive user experience
• Working to support financial application processes and become a super user of Xero and Stripe to assist with invoicing, payments, and accurate record keeping as part of month-end activities
• Perform system administration and data management tasks including maintaining booking sheets, fleet utilisation trackers, estimates, and breakdown logs using Microsoft Excel and wider MS365 tools
• Troubleshoot and resolve application and process issues, including handling parking charge notices and identifying inconsistencies in booking or operational data
• Generate and analyse operational reports to support business decision-making, ensuring data accuracy, integrity, and timely delivery of key metrics
• Contribute to continuous improvement of digital systems and workflows, including supporting routine supply processes and identifying opportunities to enhance efficiency across internal applications

Required skills

• Friendly and confident when speaking with customers, both in person and over the phone
• A positive team player who enjoys working with others and supporting colleagues
• Good communication skills, with the ability to listen, learn, and explain information clearly
• Comfortable using computers and willing to learn new systems and software
• Organised, reliable, and able to manage tasks effectively while maintaining a professional attitude

Salary: £18,000 per annum

Working hours: Monday to Friday, 9am – 5pm

Benefits

• Further training and development upon completion of the modern apprenticeship.

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.